Receptionist - State Farm Agent Team Member

Rachel Machin - State Farm Agent; Lakeland (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

License Reimbursement

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Rachel Machin - State Farm Agent is seeking a Receptionist to join our Lakeland, FL office. You will greet clients, manage calls, schedule appointments, and help keep the office running smoothly with a friendly, organized approach.

We value strong communication, multitasking, and the ability to discuss insurance options when appropriate. This role offers training, development, and opportunities for advancement in a supportive, team-driven environment.

Qualifications

• Experience in receptionist or customer service roles.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.
• Bilingual preferred.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Reception experience

Customer service

Communication skills

Organizational skills

Sales conversations

Bilingual

Tools

MS Office

CRM systems

Job description

Benefits

• License Reimbursement
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2023 and currently lead a team of nine. Before becoming an agent with State Farm, I spent four years as a team member, building a strong foundation in the business. Prior to that, I worked as a bartender and server while in college, which helped me develop strong communication skills and the ability to connect with people from all walks of life.

I’m a graduate of Florida International University and am happily married. I’m a proud Cuban American and an active member of the LGBTQIA+ community. Outside of work, I’m passionate about giving back—especially through involvement in the LGBTQIA+ community and supporting bully and dog rescue efforts.

Our agency offers team-building events, professional and personal development, outside training and coaching, promotions and incentives, Simple IRA, health benefits, work-life balance, and licensing reimbursement. We’re committed to helping our team grow both personally and professionally.

Our culture is close-knit, fun, and competitive. We live by the motto “Do it afraid,” meaning we push ourselves outside of our comfort zones to grow and succeed. I’m looking for someone who is disciplined, driven, and ambitious—someone who takes initiative and thrives in a team environment. Confidence, collaboration, and a growth mindset are key to success here. If you’re ready to challenge yourself, grow your career, and be part of a team that supports and pushes each other, this could be the right opportunity for you.

ROLE DESCRIPTION

Rachel Machin - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bilingual preferred