Receptionist - State Farm Agent Team Member

Marcie Ellison - State Farm Agent; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Marcie Ellison - State Farm Agent is seeking a Receptionist to join the team. The role focuses on greeting clients, scheduling, handling inquiries, and maintaining customer records while identifying opportunities to discuss insurance options.

A positive, organized, and sales‑minded attitude will help you thrive. You will support the team with administrative tasks and contribute to a friendly, professional office environment that emphasizes growth and client service.

Qualifications

• Previous receptionist or customer service experience.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable engaging in sales conversations.
• Basic computer skills with Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone and direct them to the right team.
• Schedule appointments and manage office communications.
• Handle inquiries and maintain customer records.
• Converse with prospective and existing customers about insurance options.
• Provide excellent customer service and follow up on needs.
• Assist team with administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication

Organizational skills

Sales conversations

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY: I opened my State Farm agency on December 1, 2025, and I'm excited to continue growing my team. Before becoming an agent, I spent 15 years in the insurance industry, including six years as a State Farm Life Specialist before completing the Agent Aspirant Program. I'm a graduate of Middle Tennessee State University (MTSU), married with a daughter, and enjoy hiking, camping, reading, college football, and spending time with family and friends.

Being involved in the community is important to me. I'm an active member of Rotary and enjoy participating in local festivals and community events. Building relationships and giving back are core values of both my agency and my family.

Our agency offers a bonus for licensed candidates and is committed to promoting a healthy work-life balance. As our team grows, I'm dedicated to creating an environment where people can build rewarding, long-term careers.

Our culture is positive, supportive, and growth-oriented. I'm looking for someone who is confident, outgoing, career-minded, and brings a positive attitude to work every day. If you're excited to grow alongside a new and expanding agency, I'd love to meet you.

ROLE DESCRIPTION: Marcie Ellison - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.