Receptionist - State Farm Agent Team Member

Travis Smith - State Farm Agent; Jefferson City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Travis Smith - State Farm Agent is seeking a Receptionist to be the friendly first contact for customers and a key support for the team. The role involves greeting clients, managing schedules, and maintaining records while upholding a positive, professional service standard.

You will engage with customers to explore insurance options, coordinate communications, and assist in daily administrative tasks. A background in customer service and strong communication skills are essential to thrive in

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Multitasking

Sales conversations

Interpersonal skills

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• License reimbursement
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2004 after building 14 years of experience in sales. That background taught me the importance of strong relationships, consistent effort, and taking ownership of your results - all values that continue to shape how I lead the agency today. I’m a graduate of Lincoln University and a proud dad of three kids, all age 10 and under.

Being involved in our local community is incredibly important to me. I coach my kids’ soccer teams and our agency supports local families and youth through PTA events, the YMCA, youth sports, and high school football sponsorships. We’ve also helped cover unpaid school meal balances because we believe in stepping up where we can make a meaningful difference.

Our agency offers a 401(k) with employer match, paid time off, licensing reimbursement, and a strong commitment to work-life balance. We also invest in training and professional development to give our team members the resources they need to strengthen their skills and continue growing in their careers.

I’m looking for someone who is driven, independent, and ready to take ownership of their role while still being a strong team player. If you’re self-motivated, enjoy working toward goals, and want to be part of an established agency that invests in both its people and its community.

ROLE DESCRIPTION:

Travis Smith - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.