Receptionist - State Farm Agent Team Member

Kathy Schultze - State Farm Agent; Frederick (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Paid time off

Training & development

Bonus based on performance

Flexible schedule

Opportunity for advancement

Job summary

Kathy Schultze - State Farm Agent is seeking a detail-oriented Receptionist to join our team in Frederick, MD. You will greet customers, manage appointments, and maintain records while supporting a positive, client-focused office environment.

The ideal candidate is organized, communicative, and comfortable discussing insurance options with clients. A growth mindset and team-friendly attitude are essential for success in this role.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal abilities.
• Excellent organizational and multitasking capabilities.
• Comfortable engaging in sales conversations with clients.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone, directing them to the right team member.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain accurate customer records.
• Engage with prospective and existing customers to identify insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Customer service

Communication skills

Organizational skills

Sales conversations

Microsoft Office

CRM systems

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 1984 and currently lead a team of 11. Before becoming a State Farm agent, I earned both my bachelor's and master's degrees from West Virginia University. State Farm has become a family tradition - my daughter is a Sales Leader with State Farm, and I'm also a proud mom, grandmother of two, and active member of my community.

Giving back is incredibly important to me. I'm involved with Rotary, serve as Vice President of the Frederick Mission, which supports individuals overcoming addiction, and participate in a variety of community events throughout the year.

Our agency offers health benefits, a Simple IRA, paid time off, paid holidays, licensing reimbursement, and a strong commitment to work-life balance. Team members also enjoy their own private office, high-level training, professional development, and regular team events.

Our culture is professional, warm, and highly supportive. We celebrate each other's successes and genuinely want to see everyone grow. I'm looking for someone with a great attitude and a growth mindset who is self-motivated, works hard, and wants to make a meaningful difference in the lives of others.

ROLE DESCRIPTION:

Kathy Schultze - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers.

We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.