Receptionist - State Farm Agent Team Member

Rayna Toyama Ins Agency Inc; Honolulu (HI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Rayna Toyama - State Farm Agent in Honolulu is seeking a friendly receptionist/team member to greet clients, answer calls, schedule appointments, and maintain accurate records. You will be the friendly first point of contact and help support daily office operations in a busy agency environment.

The ideal candidate has prior receptionist or customer service experience, strong communication and multitasking skills, and comfort discussing insurance options with customers.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Communication & interpersonal

Organizational multitasking

Sales conversations

Customer service mindset

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my first agency in 2009 and expanded to a second location in 2023. Today, I lead a close-knit team of five across our offices and am proud of the strong, supportive environment we've built together. Staying connected to the communities we serve is important to us, and our agency is involved in supporting local organizations and initiatives throughout the area.

Our agency offers health benefits, a 401(k), paid time off, paid holidays, licensing costs paid up front, and a strong commitment to work-life balance. We want our team members to feel supported while having opportunities to learn, develop, and build long-term careers with us.

Trust is incredibly important in our office. Our team gets along very well, supports one another, and knows how to work together as things evolve. I'm looking for someone who is trustworthy, positive, and eager to learn and grow with the team. The right person is also adaptable and able to stay positive and move forward when changes come our way. If you're looking for an established, growing agency with a great team atmosphere and people who genuinely enjoy working together, we'd love to meet you.

ROLE DESCRIPTION:

Rayna Toyama - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.