Receptionist - State Farm Agent Team Member

Todd Avery - State Farm Agent; Highland (IN); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Opportunity to get licensed

Competitive salary

Flexible schedule

Training & development

Paid time off

Job summary

Todd Avery - State Farm Agent is seeking a friendly, energetic receptionist to greet clients and handle front-desk duties in Highland, IN. You’ll guide customers, manage schedules, and support the team with inquiries and records.

There is an opportunity to get licensed and advance within the agency as part of a dynamic, growth‑oriented environment with a focus on service and community relationships.

Qualifications

• Experience in customer service or receptionist roles.
• Excellent communication and people skills.
• Strong organizational abilities to keep tasks and records in order.
• Comfortable discussing insurance needs with customers.

Responsibilities

• Welcomes customers and directs them to the right team member.
• Manages appointments and keeps the office running smoothly.
• Handles inquiries and maintains accurate customer records.
• Engages with customers and explains insurance options.
• Delivers exceptional service and follows up to ensure satisfaction.
• Supports the team with administrative tasks and projects.

Skills

Customer service experience

Strong communication

Organizational skills

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Company parties
• Employee discounts

At Todd Avery - State Farm Agent, we’re all about exceptional service, positive vibes, and constant growth. We’re on the lookout for an energetic and motivated individual to join our team as a Customer Service Superstar (or Receptionist - State Farm Agent Team Member if you prefer a more professional title)!

Are you a people person who thrives in a dynamic environment? Do you love making connections and helping others while having fun? If so, we want YOU to be a part of our family! Not only will you be a key player in ensuring our customers receive the best service, but after time, you’ll have the opportunity to get licensed and become an Insurance Rockstar!

What you'll be doing

• Welcoming customers with a smile and guiding them to the right team member—whether in person or over the phone.
• Managing appointments and keeping the office running like a well‑oiled machine.
• Handling inquiries and keeping customer records neat and accurate.
• Engaging with current and prospective customers, sparking conversations, and offering insurance options.
• Delivering exceptional service and following up to make sure our customers are always taken care of.
• Supporting the team with fun, fast‑paced administrative tasks and projects.

What we’re looking for

• Experience in customer service or receptionist roles (extra points for a fun attitude!).
• Strong communication and people skills that help you engage with anyone.
• Organizational skills that keep everything running smoothly.
• Comfortable chatting about insurance and helping customers with their needs.
• Basic computer skills, including Microsoft Office and CRM systems.

Extra perks

• Opportunity to get licensed and take your career to the next level as an insurance agent.
• Be a part of a team that’s all about growth, both professionally and personally.
• A fun, supportive work environment where your contributions truly matter!