Receptionist - State Farm Agent Team Member

Jess Sutcliffe - State Farm Agent; Fort Madison (IA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

License Paid by Agency

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Health insurance

Profit sharing

401(k) matching

Job summary

Jess Sutcliffe - State Farm Agent is seeking a Receptionist to join the team in Fort Madison, IA. You will greet customers, manage scheduling, and handle inquiries while supporting insurance service efforts.

The ideal candidate is organized, personable, and comfortable discussing insurance options with customers. This role emphasizes teamwork, reliability, and a positive customer experience in a community-focused agency.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal abilities.
• Excellent organizational and multitasking skills.
• Comfortable with sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and by phone and direct to team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with customers to identify insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Organizational skills

Sales conversations

CRM systems

Tools

CRM systems

Microsoft Office

Job description

Benefits

• License Paid by Agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Health insurance
• Profit sharing
• 401(k) matching

About our agency

I opened my agency in 2021 and currently have 5 team members. We value a balanced, rewarding work environment where hard work is recognized and celebrated. Team members enjoy travel opportunities when benchmarks are met, plus everyone gets their birthday off with pay.

Our agency is deeply involved in the community, and we take pride in supporting and showing up for local events. We believe in creating a workplace where team members can thrive professionally without sacrificing their personal lives.

We offer a 401k with employer match, health benefits, work life balance and we also pay for licensing costs up front - reinforcing our commitment to supporting both your career and well-being. If you’re looking for a team that values growth, community, and balance, this could be the right fit for you.

Role description

Jess Sutcliffe - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.