Receptionist - State Farm Agent Team Member

Jessica Hernandez - State Farm Agent; Austin (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Bonus based on performance

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

License reimbursement

Competitive salary

Job summary

Jessica Hernandez - State Farm Agent in Austin, Texas is seeking a Receptionist - State Farm Agent Team Member to provide exceptional customer service and administrative support. The ideal candidate is organized, detail-oriented, and ready to thrive in a dynamic work environment. Responsibilities include greeting customers, managing office communications, and assisting with inquiries. Required skills include communication, multitasking, and basic computer proficiency. Join a motivated team focused on improving customer experiences while having a fun and supportive workplace culture.

Qualifications

• Previous experience in a receptionist or customer service role.
• Comfortable with engaging in sales conversations.

Responsibilities

• Greet customers warmly and direct them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers.
• Provide excellent customer service and follow up on customer needs.
• Support the team with various administrative tasks.

Skills

Communication and interpersonal skills

Organizational abilities

Multitasking abilities

Sales conversation engagement

Basic computer skills

Tools

Microsoft Office

CRM systems

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our agency

Our agency opened in 2015 and has grown into a strong, motivated team of five. I’ve been with State Farm for 20 years — 10 of those spent as a team member before opening my own office — so I understand firsthand what it takes to succeed and how to create an environment where people can thrive.

As a big sports fan, I bring that same competitive energy and team spirit into the office. We work hard, celebrate wins, and support each other through every challenge. Community involvement is also a big focus for us — giving back and staying connected to the people we serve is part of who we are.

We love to keep things fun with team dinners, activities like escape rooms, and casual Fridays. Bonuses often tie into team goals or group experiences, and spirit days bring extra energy to the week.

We’re looking for someone with sales experience who’s competitive, driven, and ready to embrace the hustle. If you enjoy connecting with people, setting goals, and being rewarded for your results, you’ll fit right in with our hardworking, team-oriented culture.

Role description

Jessica Hernandez - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.