Receptionist - State Farm Agent Team Member

Daryl Gilliam - State Farm Agent; Farmington Hills (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Simple IRA

Paid time off

Training & development

Bonus based on performance

Flexible schedule

Opportunity for advancement

Job summary

Daryl Gilliam - State Farm Agent in Farmington Hills, MI is seeking a motivated Receptionist to join a small, customer-focused team. You will greet clients, answer calls, schedule appointments, and help keep the office running smoothly with a positive, professional demeanor.

This role offers growth potential, exposure to insurance products, and collaborative training in a friendly environment that values initiative, reliability, and a commitment to helping people protect what matters most.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Sales conversations

Communication skills

Organizational skills

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 1998 and currently lead a small, growing team of two. Before becoming a State Farm agent, I worked as an HR specialist and recruiter for State Farm. I also hold a degree in Finance and am proud to have my office located right in the community where we live and serve.

Being connected to our community is important to us. We're involved with the local Chamber of Commerce and enjoy participating in activities and events that allow us to build relationships with the people around us.

Our agency offers health benefits, a Simple IRA, paid time off, paid holidays, paid sick leave, licensing reimbursement, and a strong commitment to work-life balance. We also believe in investing in our team members and helping them grow personally and professionally.

Culture is everything in our office. We're customer-focused and supportive of one another both professionally and personally. I'm looking for someone who brings positive energy, has a strong work ethic, is open to growth, and genuinely wants to work hard and serve others. If you're looking to grow with a close-knit team where your contributions matter, we'd love to meet you.

ROLE DESCRIPTION:

Daryl Gilliam - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.