Receptionist - State Farm Agent Team Member

Tom Jennings - State Farm Agent; Canton (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Job summary

Tom Jennings - State Farm Agent is seeking a Receptionist to join our team. The role focuses on greeting customers, managing appointments, and supporting office operations to ensure a smooth customer experience.

The ideal candidate is organized, sales-aware, and comfortable handling inquiries while maintaining accurate customer records. We emphasize a positive, team-driven environment and opportunities for growth within the agency.

Qualifications

• Previous receptionist or customer service experience.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• Simple IRA


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Opportunity for advancement


• Paid time off


• Signing bonus


• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2025 and currently lead a growing team of three. Prior to entering the insurance industry, I worked in car sales and finance, where I developed a strong background in sales, customer relationships, and helping people navigate important financial decisions. Outside of work, I’m a proud husband and father, a big sports fan, and enjoy golfing and traveling.

Being involved in our community is important to us. Our agency proudly supports St. Michael’s Catholic School through local events, sponsorships, and fundraisers, and we enjoy finding opportunities to stay connected to the families and organizations around us.

Our agency offers a Simple IRA retirement plan, paid time off, licensing reimbursement, professional coaching and development, team outings, and a strong commitment to work-life balance. As a newer and growing agency, we’re focused on developing our people and creating opportunities for team members to expand their skills and grow alongside the business.

Our culture is fast-paced, goal-oriented, and fun. We enjoy working toward ambitious goals while maintaining an environment where people genuinely enjoy coming to work. If you’re motivated by growth, enjoy being part of an energetic team, and want an opportunity where your contributions can make a real impact as the agency grows, we’d love to meet you.

ROLE DESCRIPTION:

Tom Jennings - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.


• Manage appointment scheduling and office communications.


• Assist in handling incoming inquiries and maintaining customer records.


• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.


• Provide excellent customer service and follow up on customers needs.


• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.


• Communication and interpersonal skills.


• Organizational and multitasking abilities.


• Comfortable with engaging in sales conversations.


• Basic computer skills, including Microsoft Office and CRM systems.