Receptionist, Scranton Skilled Nursing (PT, Monday & Weekends)

Allied-Services; Scranton (Lackawanna County); On-site; USD 20,664 - 26,174; Part time

Job summary

Allied-Services in Scranton, PA is seeking a part-time receptionist to operate the facility’s console switchboard, greet visitors, and direct calls according to established procedures.

The role emphasizes customer service, dependable attendance, and basic computer skills; duties include handling mail, notifying staff of emergencies, and supporting various departments as needed. A high school diploma is preferred, and a PA State Police background check is required.

Qualifications

• High school diploma or equivalent is preferred.
• Experience in customer service or reception is desirable.
• Strong verbal and written communication skills.

Responsibilities

• Answer telephones and connect calls; take messages.
• Greet visitors and residents and provide general information.
• Distribute staff paychecks during off hours.
• Announce fire alarms and inform facility staff during events.
• Sort and distribute incoming mail; forward to appropriate departments.
• Call hospitals each morning to check residents' status.
• Maintain a neat and orderly reception area.
• Assist departments with mailing materials as needed.
• Supervise waiting area and notify Nursing/Social Services.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Computer skills

Education

High school diploma or equivalent

Tools

Public Address System (PAS)

Job description

• Location 303 Smallacombe Dr,Scranton, PA, 18508,United States
• Job Category Receptionist, Clerical, Entry Level
• Employee Type 3-Part Time Non BE

Contact information

• Phone [phone]
• Email [e-mail]

Description

GENERAL SUMMARY:

Reporting to the Coordinator of Volunteers, the Receptionist, using specified procedures, operates a console telephone switchboard; practices customer service when greeting and providing direction to visitors and residents after ascertaining their needs, and performs all duties as stated below.

Assigned duties are implemented in a manner appropriate to the age-specific needs of the residents served.

Type of supervision exercised: none. Jobs reporting to position: none

EDUCATION:

High school diploma or equivalent experience preferred.

WORK EXPERIENCE:

Experience working with public preferred.

CHARACTERISTIC DUTIES & RESPONSIBILITIES OF JOB:

Answers telephones and makes proper connections to persons requested, refer calls, takes messages, operates PAS (Public Address System).

Greets visitors and residents. Answers questions and gives general information as appropriate. Distributes staff paychecks on off hours of scheduling department.

Responsible for announcing fire alarms and informing entire facility of location when alarm is sounded, and responsible for notifying security and appropriate personnel of disasters, bomb threats, etc.

Sorts all incoming facility mail and distributes to the proper department. Uses discretion when sorting resident’s mail to determine if resident is capable of receiving/handling mail. Verifies information regarding residents with social work department. Forwards mail to discharged residents or family members.

Responsible for calling the various area hospitals each morning to request the status of residents who have been transferred out to a hospital and communicates this information to the Business Office.

Monitors general appearance of reception area and lobby, i.e., watering plants, straightening tables, etc., to maintain neat and orderly appearance.

Assists departments with stuffing and mailing of various material, as needed.

Supervises sitting area and notifies Nursing staff / Social Services.

SPECIAL EMPLOYMENT REQUIREMENTS:

Must be cleared by PA State Police criminal history check.

Must have excellent verbal and written communication skills and interpersonal skills for effective interaction with associates and general public.

Working knowledge of personal computer preferred.

Individual must be punctual, thorough, dependable and organized.

Additional Information