Patient Service Representative (Part Time 25 hours)

Root Center for Advanced Recovery (a trade name of the Hartford Dispensary); Bristol (CT); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

403(b) Retirement Plan with employer 5

Job summary

Root Center for Advanced Recovery in Bristol, CT is seeking a part-time Patient Service Representative for 25 hours weekly to deliver friendly, professional front-desk service. You will warmly greet patients, check them in, coordinate with staff, and support administrative tasks in a fast-paced clinic environment.

The role offers a starting rate of $20.00 per hour, comprehensive benefits, a 35-hour work week with no on-call duties, and eligibility for loan repayment programs.

Qualifications

• A high school diploma or GED equivalency; three (3) years general secretarial experience; or a two-year business degree with one-year secretarial experience.
• Effective communication skills and ability to interact with patients.
• Experience with Electronic Medical Records and strong computer skills.

Responsibilities

• Answering telephone in a polite and timely manner and directing calls to the appropriate staff.
• Check-in duties: verify patient information and direct to staff; manage lab slips and urine tests as required.
• Administrative and billing duties including collecting fees and filing, and supporting staff with various clerical tasks.
• Daily reports, inventory management, and preparing end-of-day communications.

Skills

Effective communication

Customer service

Teamwork

Medical assisting basics

Education

High school diploma or GED equivalent

Two-year business degree with secretarial experience

Three years general secretarial experience

Tools

Microsoft Office

Electronic Medical Records

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bristol, Bristol, CT, US

Patient Service Representative (Part Time 25 hours)

Part Time Clerical Bristol, Bristol, CT, US At Root Center for Advanced Recovery, we build relationships that empower patients with the courage and ability to change by providing guidance and support throughout every step of recovery. We are caring, knowledgeable professionals who believe in honoring the potential of every individual while continually renewing ourselves, embracing new perspectives, and recognizing that progress is the destination. For more than 150 years, we have remained committed to inspiring hope and strengthening the communities we serve. Starting Rate: $20.00 We offer a competitive compensation package designed to support your personal and professional well-being, including comprehensive medical, dental, and vision coverage, employer-paid life insurance and short-term disability, a generous retirement plan with up to a 10% employer contribution, four weeks of PTO, paid holidays (including your birthday), professional development funding and training days, annual bonus eligibility, excellent work-life balance with a 35-hour work week and no current on-call responsibilities, and eligibility for multiple NHSC Loan Repayment Programs.

Position Summary

The Patient Service Representative is r esponsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. Warmly greets and checks-in arriving patients. Evaluates priority and directs patients appropriately according to urgency and subject matter. Ensures patients have a comfortable and inviting environment by maintaining a clean lobby. Remains polite and courteous at all times. Additional administrative duties as outlined in Position Responsibilities and Expectations.

Schedule: 5:30am through 10:30am

Minimum Qualification Requirements

A high school diploma or GED equivalency; three (3) years general secretarial experience; or a two-year business degree with one-year secretarial experience. Must possess effective communication skills. Competency in basic medical assisting skills, interacting with patients, and an ability to assess and communicate psychological observations. Positive, customer-focused approach, with commitment to providing excellent patient care. Proven ability to work effectively in a team environment. Experience with Electronic Medical Records preferred, strong computer skills and a solid working knowledge of Microsoft Office Software. Strong organizational skills and attention to detail.

Position Responsibilities and Expectations

· Answering telephone in a polite and timely manner, screening phone calls to ensure caller is transferred to dept./person, retrieves messages, distributes voice mail messages and faxes to appropriate staff

· Check-in desk duties: Verify patient information and direct patient to staff member according to instructions indicated in "Hold" message; performing BAC's, obtaining patients signature on lab slips; label specimens as required ; instruct patient to provide U/A (and supervise when required); reading temperature of U/A's, accepting U/A's, placing patients in medicating queue (pressing F12),preparing U/A's for transport to Lab; processing instant U/A's and entering results in patients’ medical record; providing missing information on ADL lab slip and returning to lab for processing; re-stocking supplies in preparation for the next day, closing check-in desk and sending out end of day reports accordingly; maintaining inventory of ADL supplies and ordering accordingly

· Administrative/Billing duties: Collects fees and records payments; coordinates accounts receivable to include the billing and insurance authorization processes; photographs clients and prepares client ID cards; electronically prepares medical records for new admissions and accompanying information; processes client refunds; typing for clinic staff members including correspondence to outside agencies; interoffice memorandums, etc.; participating in clinical staff meetings; taking minutes at staff
meetings; DDAP processing for DMHAS client tracking requirements admissions and discharges; completes client fee contracts; updates lobby boards; process late letters on a timely basis; performs any other clerical/secretarial or technical duties as directed.

· Reports: daily reconciliation client fee reports; patient test status reports; weekly fee reports, monthly client collateral tracking report and other data collection and reports as requested by the clinic supervisor.

· Office Supplies and IOP Supplies: order supplies according to monthly amount budgeted, maintains inventory and keeps a neat and clean supply area/room

COMPENSATION & BENEFITS

For all benefit eligible employees, we offer a prestigious employment package that includes competitive compensation plus a comprehensive array of benefits including:

• Work Life Balance- Flexibility: Great work life balance with clinics closed on Sundays. No current on-call responsibilities. Time off including PTO (4 weeks), three (3) Paid training days and thirteen (13) paid holidays, including your birthday! 35 hour work week and so much more!
• Health Insurance & Dental Insurance- with flexible employee contribution options depending upon chosen plan.
• Voluntary Vision Insurance
• Life Insurance and AD&D - 100% paid by Root Center for Advanced Recovery
• Short-Term Disability - 100% paid by Root Center for Advanced Recovery
• 403(b) Retirement Plan with a 5% employer match after 6 months of employment and an additional 5% employer contribution after 1 year of employment.
• $2,000 provided annually for tuition, license reimbursement, certifications or other educational activities, including 3 paid training days for educational activities and conferences.
• Annual bonus eligible based on agency performance
• Root Center has approved sites for the following NHSC Loan Repayment Programs: The Loan Repayment Program, Students to Service Loan Repayment Program, Rural Community Loan Repayment Program and Substance Use Disorder Workforce Loan Repayment Program.

EEO Statement:

Root Center is committed to hiring and retaining a diverse workforce. Root considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Root Center discriminate on the basis of sexual orientation or gender identity or expression.