Rehab Services Receptionist - Full Time Parsons

Labette Health; Parsons (KS); On-site; USD 30,000 - 42,000; Full time

Job summary

Labette Health in Parsons, KS seeks a friendly Rehab Services Receptionist to greet patients and families, schedule and register therapy services, and support clinicians in a fast-paced health care setting.

The role emphasizes patient confidentiality under HIPAA, accurate record-keeping, efficient phone handling, and proactive customer service to ensure a welcoming front desk and smooth administrative operations for rehabilitation services. Experience with Meditech or OptimisPT is preferred.

Qualifications

• High school diploma or equivalent required; Associate’s degree preferred.
• 1 year healthcare/medical office experience preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Experience with EHR systems such as Meditech or OptimisPT preferred.
• Strong organizational, communication, and customer service skills.

Responsibilities

• Greet patients, families, and visitors professionally.
• Schedule and register patients for therapy services.
• Verify insurance benefits and obtain prior authorizations as needed.
• Collect co-pays and provide financial information.
• Maintain patient records in HIPAA-compliant manner.

Skills

Customer service

Communication

Multitasking

Microsoft Office

HIPAA compliance

Education

High school diploma or equivalent

Associate degree preferred

Tools

Meditech

OptimisPT

Microsoft Outlook

Job description

Rehab Services Receptionist

Labette Health is seeking a friendly, organized, and customer-focused Receptionist to join our Rehabilitation team. This position serves as an important first point of contact for patients and families while supporting therapists and clinical staff in providing an efficient, welcoming, and professional environment.

Summary

The Rehab Receptionist is responsible for front desk operations within the Rehabilitation Services, including greeting patients, scheduling and registering therapy services, verifying insurance information, managing patient records, processing payments, and coordinating communication between patients, clinical staff, and physicians. The receptionist helps ensure smooth administrative operations while providing excellent customer service and maintaining patient confidentiality.

Essential Duties and Responsibilities

• Greet patients, families, and visitors in a professional and courteous manner
• Schedule and register patients for therapy services
• Answer and appropriately route calls using a multi-line phone system
• Verify insurance benefits and assist with obtaining prior authorizations as needed
• Collect co-pays and provide patients with appropriate financial information
• Maintain accurate patient records in compliance with HIPAA and organizational policies
• Track cancellations and no-shows and follow up as appropriate
• Assist therapists with retrieving documentation and managing patient charts
• Prepare, scan, and file patient forms and documentation
• Coordinate communication between patients, therapists, physicians, and other staff
• Maintain office supplies and a clean, organized front desk area
• Participate in routine safety checks and help maintain a safe environment
• Provide responsive, compassionate customer service to patients and families

Qualifications

• High school diploma or equivalent required; Associate’s degree preferred
• One year of experience in a healthcare or medical office setting preferred
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook
• Experience with EHR systems such as Meditech, OptimisPT, or similar systems preferred
• Strong organizational, communication, and customer service skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Ability to handle sensitive patient information with confidentiality and discretion
• Strong attention to detail and accuracy
• Ability to work effectively as part of a healthcare team

EOE