Receptionist- Rehab Dept, full-time

Grace Cottage Hospital; Townshend (VT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401(k) with matching

Life And Disability Insurance

Tuition Reimbursement

Generous Earned Time Off

Job summary

Grace Cottage Hospital in Vermont is seeking a dedicated receptionist/appointment scheduler for the Rehab department. You will handle incoming calls, schedule initial evaluations, and manage reminders while interacting with patients and families in a professional, friendly manner.

The role emphasizes accuracy with referrals and insurance data, plus coordination with therapists and physicians. A healthcare setting background is preferred, with strong organizational skills and customer service.

Qualifications

• High school graduate or equivalent.
• Healthcare setting experience preferred.
• Scheduling software experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Handle follow-up calls to reschedule/remind next appointment.
• Assist data collection for month-end reports.
• Routine department cleaning and restocking of supplies.
• Call outpatients to schedule initial evaluations and reminder calls.
• Ensure referrals and insurance information are on file for initial visit.
• Coordinate with physicians for referrals/reports as requested by therapists or management.
• Collect co-pays and provide receipts to patients.
• Create and maintain caseload sheet for therapists.
• Monitor charts on hold and reschedule as needed.
• Perform other duties as assigned by Rehab Director.

Skills

Communication

Scheduling software

Medical terminology

Customer service

Education

High school diploma or equivalent

Tools

Electronic health records (EHR)

Job description

Position Summary

Responsible for handling incoming calls and scheduling all appointments for the Rehab department. Must be able to effectively communicate and interact well with the public.

Description

Position Summary: Responsible for handling incoming calls and scheduling all appointments for the Rehab department. Must be able to effectively communicate and interact well with the public.

Qualifications Education/ Experience: High school graduate or equivalent. Knowledge of medical terminology and experience in a healthcare setting preferred. Previous experience working in a clinical setting and/or experience with scheduling software is preferred.

Other Requirements: Experience with electronic health records preferred. Excellent customer service skills. Ability to problem solve, prioritize and organize tasks.

Requirements

Essential Functions Of The Position

• FTS follow up calls to reschedule/remind of next appointment.
• Assistance with data collection for month end statistical reports.
• Routine department cleaning, restocking of supplies.
• Call outpatients to schedule initial evaluations and appointments and reminder calls as needed.
• Ensure appropriate referral is on file and necessary insurance information is provided by the patient at the time of initial visit.
• Contact physician offices for referrals and/or reports as requested by therapists or management.
• Collects co-pays, provide receipt to patients and track co-payments.
• Create and maintain caseload sheet for all therapists.
• Monitor charts on hold; contact patients to reschedule as appropriate.
• Other duties as assigned by Rehab Director.

Why Grace Cottage?

Grace Cottage has been voted “Best Place To Work,” in the Brattleboro Reformers Readers’ Choice Award since 2019. We are also included in the Vermont Biz Magazines 2023 - 2026 Best Places To Work in Vermont.

How We Support You

• Rich Medical, Dental and Vision Insurance
• 401(k) with matching
• Life And Disability Insurance
• Loan Reimbursement
• Tuition Reimbursement
• Generous Earned Time Off Package
• Responsive Employee Assistance Program
• Wellness Motivations And Incentives

We are eager to meet with you and share additional information about this enriching area of the health care we provide.