Receptionist, (Hyannis)

capecodhc; Massachusetts; On-site; USD 40,000 - 55,000; Full time

Job summary

Cape Cod Healthcare is seeking a capable Medical Interpreter/Administrative Assistant to greet patients, manage scheduling, and coordinate referrals in a fast-paced ambulatory setting in Massachusetts.

The role requires proficiency in English and Portuguese and/or Spanish, completion of a Medical Interpreter course, HIPAA compliance, and accuracy with EMR systems and billing queries.

Qualifications

• Graduate of a Medical Interpreter’s Course and able to pass interpreter tests.
• Fluent in English and Portuguese and/or Spanish with strong communication.
• Familiarity with HIPAA and confidentiality requirements.
• Experience with EMR systems and medical office procedures.

Responsibilities

• Greet patients in waiting room and acknowledge presence promptly.
• Answer phone promptly, direct calls, and take accurate messages.
• Check-in/register patients in EMR, verify demographics and insurance.
• Collect co-pays and prepare deposits; provide paperwork and IDs.
• Schedule and reschedule appointments and referrals in EMR.
• Maintain patient records and HIPAA-compliant confidentiality.
• Support billing inquiries by directing to the billing office.
• Assist with referrals, lab orders, and test results coordination.

Skills

Medical Interpreting

Bilingual English/Portuguese/Spanish

HIPAA compliance

EMR/Office software

Typing 30 WPM

Medical Terminology

Education

Medical Interpreter Course

High school diploma

Tools

MS Office

Electronic Medical Records (EMR)

Job description

• Greets and promptly acknowledges patients’ presence in the waiting room
• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
• Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup
• Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID
• Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols
• Maintain physician's daily appointment schedule and prepares charts for the following day’s schedule
• Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time
• Processes cancellations and no show appointments, and notifies clinician of change in schedule
• Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager
• Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician’s referrals, etc.
• Prepare associated forms such as requisitions or referral forms with review of any prep required
• Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR
• Refer patients with billing inquiries and/or payment questions to the billing office
• Print and/or provide medical records information to outside agencies and physicians under established guidelines
• Maintains confidentiality regarding patient information in accordance to HIPAA regulations
• Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
• Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes
• Attends departmental meetings
• Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served
• Ability to float to other MACC practices when required
• Perform other work related duties and activities as assigned or requested

• Ability to read, write and communicate in English
• High school graduate or equivalent
• Strong interpersonal, customer service, time management skills
• Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
• Experience in an office setting with at least 1 year experience preferred
• Knowledge of various insurance authorization/referral requirements preferred
• Medical Terminology knowledge preferred
• Typing skills at 30 WPM preferred
• Ability to speak, read and write with proficiency in English, Portuguese and/or Spanish
• Must be a graduate of a Medical Interpreter’s Course
• Must pass the Medical Affiliates of Cape Cod’s Medical Interpreters test andorAgency Medical Interpreter Exam