Receptionist - On-Call

Utah Valley Pediatrics; Provo (UT); On-site; USD 18,000 - 30,000; Part time

Job summary

Utah Valley Pediatrics is seeking a friendly Receptionist to join our pediatric office in Provo, UT. You will be the first point of contact, greeting families, handling check-ins, scheduling, and maintaining records in our EHR system.

Responsibilities include answering phones, guiding patients on policies, collecting copayments, and coordinating patient flow to minimize wait times. This on-call, in-person role requires a high school diploma and HIPAA awareness, with bilingual skills a plus.

Qualifications

• High school diploma or equivalent required.
• Prior receptionist or customer service experience, preferably in a medical setting.
• Familiarity with EHR systems and basic office software.
• Excellent interpersonal and communication skills, including a professional phone manner.
• Ability to multitask and maintain calm in a fast-paced environment.
• HIPAA confidentiality adherence and influenza vaccination may be required.

Responsibilities

• Front Desk Management: Greet patients, check-in, verify information, schedule appointments.
• Communication: Answer calls, provide policy information, notify about appointments and changes.
• Administrative Duties: Collect copayments, process billing, maintain patient records in EHR.
• Supportive Tasks: Coordinate patient flow, keep reception area organized, assist medical staff.

Skills

Customer service

Multitasking

HIPAA compliance

Professional phone manner

Confidentiality

Education

High school diploma or equivalent

Tools

EHR systems

Microsoft Office

Job description

Description

Job Overview:

We are seeking a friendly and organized Receptionist to join our pediatric office team. As the first point of contact for patients and families, you will play a key role in creating a welcoming environment while managing front desk duties such as scheduling appointments, answering phones, and maintaining patient records. If you enjoy working with children and thrive in a fast-paced setting, we’d love to meet you!

Work Schedule: On an as-needed/ on-call basis; hours are not guaranteed and may vary based on staffing needs.

Shift: On Call

Benefits Eligible: No

Location: 1355 N University Avenue, #210, Provo, UT 84604. This is an in-person role

Key Responsibilities:

Front Desk Management:

• Greet patients and families warmly upon arrival and provide a welcoming atmosphere.
• Check-in patients efficiently, verify personal and insurance information, and ensure all necessary forms are completed.
• Schedule appointments and manage the office’s daily calendar.

Communication:

• Answer incoming calls, address patient inquiries, and route calls or messages to appropriate staff members.
• Provide parents with information about office policies, procedures, and services.
• Notify patients and families of upcoming appointments and any changes.

Administrative Duties:

• Collect copayments, process billing, and assist patients with payment questions.
• Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.
• Handle incoming mail and assist with general office correspondence.

Supportive Tasks:

• Assist with coordinating patient flow to ensure minimal wait times.
• Keep the reception area clean, organized, and well-stocked with informational materials.
• Provide administrative support to medical staff as needed.

Requirements

Qualifications:

• High school diploma or equivalent required.
• Prior experience as a receptionist or in a customer service role, preferably in a medical setting.
• Familiarity with EHR systems and basic office software (e.g., Microsoft Office).
• Excellent interpersonal and communication skills, including a professional phone manner.
• Ability to multitask, prioritize, and maintain a calm demeanor in a fast-paced environment.
• Strong attention to detail and a commitment to confidentiality and HIPAA compliance.
• Must be fully vaccinated, including the annual influenza. If an accommodation is needed due to medical or religious reasons, an exemption form can be requested.

Preferred Qualifications:

• Experience in a pediatric or family practice office.
• Bilingual proficiency is a plus.

Physical Requirements:

• Ability to sit, stand, and use a computer for extended periods.
• Capability to lift and carry light objects, such as files or office supplies.

Location:

• Utah Valley Pediatrics, Provo North University Office

Work City:

• Provo

Work State:

• Utah

Job Type:

• On Call

By applying for a position with Utah Valley Pediatrics, I acknowledge that I will comply with all applicable Utah Valley Pediatrics policies and expectations.

Utah Valley Pediatrics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

All positions subject to closure without notice.