Bilingual Receptionist - Part Time

Utah Valley Pediatrics; Orem, Northern (UT, KY); Hybrid; USD 18,000 - 24,000; Part time

Job summary

Utah Valley Pediatrics in Orem, UT is seeking a friendly Receptionist to join our pediatric office team. You will be the first point of contact for patients and families, greeting them warmly, checking in patients, verifying information, and coordinating appointments in a fast-paced environment.

This part-time, in-person role requires bilingual English/Spanish, excellent communication, HIPAA compliance, and familiarity with EHR and Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• Prior receptionist or customer service experience in a medical setting preferred.
• Familiarity with EHR systems and basic office software (Microsoft Office).
• Excellent interpersonal and communication skills, including professional phone manner.
• Ability to multitask and stay calm in a fast-paced environment.
• Confidentiality and HIPAA compliance.

Responsibilities

• Greet patients and families warmly upon arrival and provide a welcoming atmosphere.
• Check-in patients, verify personal and insurance information, and ensure forms are completed.
• Schedule appointments and manage the office calendar.
• Answer calls, address inquiries, and route messages to staff.
• Inform patients about office policies and procedures.
• Notify patients of upcoming appointments and changes.
• Collect copayments, process billing, and assist with payments questions.
• Maintain accurate patient records in the EHR system.
• Handle mail and general office correspondence.
• Coordinate patient flow to minimize wait times.
• Keep reception area clean and stocked with materials.
• Provide administrative support to medical staff.

Skills

Bilingual English/Spanish

Front desk experience

Customer service

Professional phone manner

Multitasking

Attention to detail

Communication skills

HIPAA compliance

Education

High school diploma or equivalent

Tools

Microsoft Office

EHR familiarity

Job description

Description

Job Overview:

We are seeking a friendly and organized Receptionist to join our pediatric office team. As the first point of contact for patients and families, you will play a key role in creating a welcoming environment while managing front desk duties such as scheduling appointments, answering phones, and maintaining patient records. If you enjoy working with children and thrive in a fast-paced setting, we’d love to meet you!

Work Schedule:

• Thursday: 8:00am - 5:00pm
• Friday: 8:00am - 5:00pm

Shift: Part Time

Benefits Eligible: No

Location:

171 North 400 West, #C-12, Orem, UT 84057. This is an in-person role

Key Responsibilities:

Front Desk Management:

• Greet patients and families warmly upon arrival and provide a welcoming atmosphere.
• Check-in patients efficiently, verify personal and insurance information, and ensure all necessary forms are completed.
• Schedule appointments and manage the office’s daily calendar.

Communication:

• Answer incoming calls, address patient inquiries, and route calls or messages to appropriate staff members.
• Provide parents with information about office policies, procedures, and services.
• Notify patients and families of upcoming appointments and any changes.

Administrative Duties:

• Collect copayments, process billing, and assist patients with payment questions.
• Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.
• Handle incoming mail and assist with general office correspondence.

Supportive Tasks:

• Assist with coordinating patient flow to ensure minimal wait times.
• Keep the reception area clean, organized, and well-stocked with informational materials.
• Provide administrative support to medical staff as needed.

Requirements

Qualifications:

• High school diploma or equivalent required.
• Prior experience as a receptionist or in a customer service role, preferably in a medical setting.
• Familiarity with EHR systems and basic office software (e.g., Microsoft Office).
• Excellent interpersonal and communication skills, including a professional phone manner.
• Ability to multitask, prioritize, and maintain a calm demeanor in a fast-paced environment.
• Strong attention to detail and a commitment to confidentiality and HIPAA compliance.
• Must be fully vaccinated, including the annual influenza. If an accommodation is needed due to medical or religious reasons, an exemption form can be requested.
• Bilingual fluency in English and Spanish is required.

Preferred Qualifications:

• Experience in a pediatric or family practice office.

Physical Requirements:

• Ability to sit, stand, and use a computer for extended periods.
• Capability to lift and carry light objects, such as files or office supplies.

Location:

• Utah Valley Pediatrics, Orem Cherry Tree Office

Work City:

• Orem

Work State:

• Utah

Job Type:

• Part Time

By applying for a position with Utah Valley Pediatrics, I acknowledge that I will comply will all applicable Utah Valley Pediatrics policies and expectations.

Utah Valley Pediatrics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

All positions subject to closure without notice.