Receptionist | Motorworld Lexus

MW Imports, Inc.; United States; On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Employee Purchase Program

Career advancement opportunities

Job summary

MileOne Autogroup seeks a polished, proactive Full-Time Receptionist for MotorWorld Lexus to greet guests, manage calls, schedule service, and support the service team with documentation and loaner coordination.

The role emphasizes exceptional customer care in a luxury dealership setting, multitasking across clerical tasks, and contributing to a smooth, positive guest experience daily.

Qualifications

• One year of related customer service, hospitality, front-desk, or administrative experience is preferred.
• Outstanding verbal and written communication skills and guest satisfaction focus.
• Proven ability to multitask, prioritize, and stay composed during peak hours.
• Strong computer proficiency and familiarity with dealership scheduling systems.

Responsibilities

• Greet showroom and service guests and connect them to the right team.
• Answer and manage a multi-line phone system and take messages.
• Schedule service appointments coordinating with advisors and shop capacity.
• Assist with loaner vehicle check-in/out, driver credentials, and inspections.
• Complete, file, and audit loaner agreements and service documentation.
• Provide general administrative support to management and departments.

Skills

Customer service

Front desk

Administrative support

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Dealer scheduling/DMS platforms

Job description

MotorWorld Lexus is seeking a polished, personable, and proactive Full-Time Receptionist to serve as the welcoming face and voice of our dealership. In this role, you set the tone for the luxury ownership experience our guests expect, balancing refined hospitality with efficient administrative support. From managing inbound calls and scheduling service appointments to coordinating our service loaner fleet and handling documentation, you will be an integral hub of our daily operations. If you thrive in a fast-paced environment, take pride in exceptional customer care, and excel at multitasking, we want to hear from you.

Competitive compensation

Working Hours - 8.30 am - 5.00 pm Monday-Friday with the occasional Saturday.

Great opportunities for career advancement

Positive, success-driven, and supportive work environment

Essential Duties

• Guest Hospitality: Greet showroom and service guests warmly, determine the nature of their visit, and connect them promptly with the appropriate team member or department.


• Call Management: Professionally answer and manage a multi-line telephone system, take detailed messages, provide general dealership information, and route calls with speed and accuracy.


• Appointment Scheduling: Accurately schedule service appointments, coordinating guest needs with service advisor availability and shop capacity.


• Loaner Vehicle Coordination: Assist service guests with loaner vehicles, including checking vehicles in and out, verifying driver’s credentials and insurance coverage, and conducting walk-around inspections.


• Documentation & Records: Complete, file, and audit all related loaner agreements, service documentation, and general administrative paperwork with close attention to detail.


• Administrative Support: Assist management and department personnel with correspondence, reports, filing, and other clerical projects as needed.

Qualifications

• Ideally, one year of related customer service, hospitality, front-desk, or administrative experience (dealership or luxury retail experience is a strong plus).


• Outstanding verbal and written communication skills with a natural commitment to guest satisfaction.


• Proven ability to multitask, prioritize responsibilities, and maintain composure during peak business hours.


• Strong computer proficiency, including familiarity with Microsoft Office, internet-based applications, and dealership scheduling/DMS platforms.


• High attention to detail with basic mathematics, record-keeping, and document processing skills.


• High school diploma or equivalent.

MileOne Employee Advantage

• MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.


• MileOne Employee Advantage includes health and financial benefits, and training and mentoring.


• We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.

Service Motorworld Lexus Post Internally and Externally Zip Code 18703

MileOne Autogroup represents 67 franchises with 25 automotive brands and operates 54 service centers in Delaware, Maryland, Missouri, Pennsylvania, North Carolina and Virginia. Its portfolio includes the Hall, Heritage, Herb Gordon, Annapolis, MotorWorld and Plaza Motors divisions. We are the largest automotive sales and service network in the region with our corporate office located in Towson, Maryland.

MileOne is dedicated to meeting the needs of our employees and then exceeding them by providing opportunities for career growth, outstanding benefits, competitive salaries and a culture designed to allow you to be your best.

We are always seeking talented and motivated individuals who want to begin an exciting and rewarding career in a growing company.

By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications. Certain positions require the use of mobile-basedauthentication to access MileOne systems, applications, or information. Employees in these positions must be able to meet MileOne's applicable technology and information security requirements, which include access to a compatible mobile device and the use of MileOne-approved authentication or security applications.