Receptionist/ Mail Room Clerk

Tennessee Board of Regents (TBR); Jackson (TN); On-site; USD 30,000 - 31,000; Full time

Job summary

Jackson State Community College is seeking a friendly Receptionist/Mail Room Clerk to be the first point of contact for visitors and callers, and to manage daily mail operations.

You will handle mail processing, bulk mail, PO and purchasing tasks, and assist with training student workers, while providing excellent customer service to campus staff and students.

This role requires an Associate degree and offers growth opportunities within the college's administrative team.

Qualifications

• Associates Degree required.
• Bachelor's Degree preferred.
• Strong organizational and computer skills with MS Office.

Responsibilities

• Greet and assist visitors and callers; operate the switchboard.
• Manage mail distribution, bulk mail, and postage calculations.
• Assist with mail/posting duties and maintain related records.
• Support training of student workers and coordinate with departments.

Skills

Organized

Customer service oriented

Interpersonal communication

Adaptability

Critical thinking

Team player

Microsoft Office (Word, Excel, Power?

Education

Associates Degree

Bachelor's Degree (preferred)

Tools

SciQuest

MITEL NetSolutions

Job description

Title: Receptionist/ Mail Room Clerk

Institution: Jackson State Community College

Job Summary

This position serves as the first point of contact for the majority of general calls and members of the public entering the administration building. This role also serves as the mailroom facilitator for the college.

Job Duties

• 100% -
• Assume the responsibility of being a SciQuest Requestor for purchases in excess of $50 or more using a P.O.
• Submit all standing P.O.s in July after SciQuest is open for new requests.
• Print out P.O.s after they have been approved and supply the director with an Excel spreadsheet with the P.O. numbers.
• Assist with supply inventory to ensure the required supplies are available when needed
• Assist with sending and receiving faxes using MITEL NetSolutions (incoming faxes will show in your email)
• Cross-training to support other staff members with the mail distribution and posting, as well as bulk mail preparation
• Sort incoming mail into the various departmental mailboxes as it arrives
• Weigh, postmark, and bundle outgoing mail to be picked up by the Post Office
• Prepare bulk mail-outs to be cost-effective for the departments and the institution
• Calculate postage and prepare paperwork for bulk mail
• Regularly review Postal System procedures and regulations, to stay abreast of any procedural changes
• Staying abreast of any changes made to Jackson State policies that may affect the handling of the mail
• Maintain files containing receipts, account information, and records relating to the mail and printing services
• Transfer monthly account reports to the Business Office for departmental postage charges & corrections
• Maintain a current list of current JSCC employees, to aid in sorting the mail
• Being observant of the current postage balance on the mail meter: Ensure that a sufficient balance is maintained
• Managing all mailing supplies: Priority Mail envelopes/boxes, rubber bands, labels, multi-sized boxes, bulk mail forms, etc.
• Making periodic trips to the Post Office to carry bulk mail and acquire supplies for bulk mailings, or in some instances, deliver the outgoing mail
• Answering questions from the faculty and staff regarding mail services, and providing assistance with postage/packaging, as necessary.
• Help train and supervise student workers
• Greet and assist potential and current students, and visitors.
• Operate switchboard and answer calls made to the general phone number.
• Serve as liaison to and contact person for telephone communications vendor.
• Other duties as assigned - (Essential)

Minimum Qualifications

Associates Degree

Preferred Qualifications

Bachelor's Degree

Knowledge, Skills, And Abilities

• Organized
• Creative
• Customer Service Oriented
• Interpersonal Communication
• Adaptability
• Critical Thinking
• Team Player
• Efficient Computer Skills: Microsoft: Work, Excel, and PowerPoint
• Mail: Knowledge of USPS Postal Regulations and Bulk Mail Processing Procedures
• Operating a mail machine, downloading funds, Organizing/Adding departmental accounts
• Database Management
• Willingness to Learn

Physical Demands / Working Conditions

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of standing at times
• Prolonged screen time
• Must be able to lift up to 25 pounds at times

Pay Rate

$30,000-$30,572 Annual salary determined based on eligible experience and defined by the current compensation plan.

Open Until Filled

Yes

A completed satisfactory background check will be required before hire.