Success Advisor

Tennessee Board of Regents (TBR); Jackson (TN); On-site; USD 42,000 - 53,000; Full time

Job summary

Jackson State Community College in Jackson, Tennessee invites applications for a Success Advisor who provides holistic advising and support to students across their lifecycle to boost retention and success, including helping with transfer planning to four-year institutions.

The role reports to the Director of Advising and collaborates with multiple departments to drive college-wide effectiveness in meeting student needs.

Qualifications

• Bachelor's degree from an accredited college or university.
• Experience in higher education advising, enrollment and retention preferred.
• Strong communication and organizational abilities.

Responsibilities

• Monitor and advise an assigned caseload through graduation.
• Refer students to on-campus and external resources as needed.
• Coordinate degree planning and program of study guidance.
• Assist with transfer processes to four-year institutions.
• Create enrollment campaigns using email and text tools.
• Support orientation planning and participate in committees.

Skills

Advising

Communication

Organization

Deadline management

Independent initiative

Education

Bachelor's degree

Tools

Microsoft Office

Slate CRM

Job description

Title: Success Advisor

Institution: Jackson State Community College

Job Summary

The Success Advisor is a staff position designed to provide holistic advising and support services throughout a student’s life cycle to ensure student retention and success. Additionally, students are assisted with navigating next steps after their certificate or degree completion at Jackson State Community College should they wish to transfer to a four‑year institution. The Success Advisor will report to the Director of Advising and collaborate with other departments to oversee the college’s effectiveness in meeting the needs of students.

Job Duties

• 100% -
• Monitor, coach, and advise an assigned caseload of students from accepted through graduation or completion. Provide academic advising for an assigned group of majors via in‑person, email, telephone, or virtual appointments
• Refer students to on and off campus resources to meet their needs outside of the classroom
• Reach out to students based on an early alert system
• Work with students on Program of Study requirements
• Assist students with degree planning for both Jackson State and their desired four‑year institution
• Assist students in creating Academic Plans for financial aid appeals and Fresh Start applications
• Advise students on the university transfer process; assist in hosting annual transfer fair
• Assist students with developing strategies to aid in success in the classroom
• Track relevant student data using the college’s CRM (currently Slate)
• Assist with planning and facilitation of orientation
• Create and implement enrollment campaigns utilizing email and text software
• Promote innovative and high impact practice policies and procedures
• Actively participate in professional development opportunities
• Participate in various committees on campus and in the community
• Perform other duties as assigned - (Essential)

Minimum Qualifications

Bachelor's degree from an accredited college or university.

Preferred Qualifications

Experience in higher education involving advising, enrollment, retention, and graduation.

Knowledge, Skills, And Abilities

• Knowledge of college organization, goals, and policies
• Program management and negotiating skills
• Proficiency with Microsoft Office applications
• Strong oral and written communication skills
• Knowledge of student support programs and referral processes
• Excellent organizational and interpersonal skills
• Ability to meet deadlines with attention to detail
• Ability to work independently and take initiative
• Ability to assess and recommend additional assistance for student well‑being
• Ability to work a flexible schedule
• Ability to establish and maintain good relations on and off campus

Physical Demands / Working Conditions

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of standing at times
• Prolonged screen time
• Repetitive movement

Must be able to lift up to 25 pounds at times

Pay Rate

$42,404-$53,005 Annual salary determined based on eligible experience and defined by the current compensation plan.

Open Until Filled

Yes.

A completed satisfactory background check will be required before hire.