Receptionist/Intake Coordinator

SERVPRO of Roanoke, Montgomery, and Pulaski counti; Salem (VA); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

SERVPRO of Roanoke, Montgomery & Pulaski Counties is seeking an Office Receptionist-Intake Coordinator to be the first friendly voice customers hear and to help keep our operations moving.

You will answer calls, enter leads, dispatch referrals, coordinate production schedules, and maintain documentation while delivering outstanding customer service in a busy, in-person role.

This full-time position runs Monday–Friday, 7:00 AM–4:00 PM, with benefits and opportunities for growth.

Qualifications

• High school diploma or GED required.
• 2+ years of business experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service skills.

Responsibilities

• Answer incoming calls and provide professional, courteous customer service.
• Receive and enter lead calls and job referrals accurately.
• Dispatch lead calls and referrals to appropriate team members.
• Coordinate production schedules and monitor job logistics.
• Maintain call documentation for weekly log reporting.
• Coordinate on-call schedule to maintain coverage.
• Greet visitors and act as primary contact for the office.
• Perform general administrative duties including scheduling, filing, and tracking.

Skills

Customer service

Scheduling

Dispatching

Administrative support

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Office Receptionist-Intake CoordinatorBe the first friendly voice our customers hear—and the person who helps keep our operations moving!SERVPRO of Roanoke, Montgomery & Pulaski Counties is looking for a professional, organized, and customer-focused individual to join our team. This is an important front-office position that combines customer service, communication, scheduling, dispatching, and administrative support.If you enjoy staying busy, communicating with people, solving problems, and keeping things organized, this could be a great opportunity for you!What You'll DoAs our Office Receptionist-Intake Coordinator, you will play a key role in connecting customers with our production teams and helping ensure jobs are handled efficiently from the first call through follow-up.Your responsibilities will include:Answer incoming calls and provide professional, courteous customer service.Receive and enter lead calls and job referrals (FNOL) accurately and efficiently.Dispatch lead calls and job referrals to the appropriate team members.Coordinate production schedules and monitor job logistics.Track pending leads and referrals and ensure appropriate follow-up is completed.Maintain call documentation for weekly call log reporting.Coordinate the on-call schedule and help maintain smooth coverage.Greet visitors and serve as a welcoming first point of contact for the office.Perform general administrative and office duties, including correspondence, filing, scheduling, tracking, and customer satisfaction activities.Work with customers and internal teams to help ensure a positive customer experience.ScheduleFull-Time | Monday–Friday | 7:00 AM–4:00 PMAdditional hours or flexibility may occasionally be required based on business needs.Work EnvironmentThis is primarily a sedentary office position. Some filing and office-related tasks are required, including the ability to lift files, open filing cabinets, bend, and stand on a stool when necessary.Why This Position MattersThe Receptionist-Dispatcher is more than just a front-desk position. You are often the first person a customer speaks with when they need help. Your ability to listen, gather accurate information, communicate clearly, and coordinate the right resources can make a major difference in the customer's experience.If you're someone who thrives in a busy environment, enjoys helping people, and takes pride in keeping things organized, we'd love to hear from you!What We're Looking ForWe're looking for someone who is dependable, professional, organized, and comfortable managing multiple priorities at once.Minimum QualificationsHigh school diploma or GED.At least 2 years of business experience.Strong customer service skills.Excellent verbal and written communication skills.Strong administrative and organizational abilities.Working knowledge of current business software and office technology.Ability to communicate professionally with customers, employees, and other contacts.Ability to manage multiple calls, tasks, schedules, and follow-up items in a fast-paced office environment.Preferred QualificationsAssociate's or bachelor's degree.Previous experience in the commercial cleaning, restoration, or insurance industry.Experience with dispatching, scheduling, customer service, or office administration.The Right Person for This Position Is...Organized. You can keep track of multiple calls, schedules, referrals, and follow-ups without losing sight of the details.Customer-focused. You understand that every phone call and interaction is an opportunity to provide excellent service.A strong communicator. You can communicate clearly and professionally with customers, coworkers, and management.Adaptable. You can shift priorities quickly when a new call, emergency, or scheduling need comes in.Team-oriented. You understand that great customer service requires strong communication between the office and field teams.Pay: $33,250.00 - $38,000.00 per yearBenefits:* 401(k)* Dental insurance* Health insurance* Life insurance* Paid time off* Vision insuranceWork Location: In person