Receptionist - Insurance Team | Flexible Schedule & Growth

Paula Boyd - State Farm Agent; Hampton (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Company events

Health insurance

Job summary

Paula Boyd - State Farm Agent seeks a receptionist to deliver exceptional customer experiences across phone, email and chat channels. You will handle policy inquiries, updates, and claims with friendly, efficient service.

Utilize digital tools to connect with a younger demographic and collaborate with a dynamic team to resolve issues promptly, while proactively seeking opportunities to enhance satisfaction.

Qualifications

• Excellent communication skills, written and verbal.
• Tech-savvy with familiarity of digital tools.
• Customer-focused with a drive to exceed expectations.
• Adaptable in a fast-paced, evolving environment.
• Customer service experience is a plus but not required.

Responsibilities

• Engage with customers via phone, email, and chat.
• Assist with policy inquiries, updates, and claims.
• Use digital tools to reach a younger demo.
• Collaborate with teammates to resolve issues promptly.
• Identify opportunities to improve customer satisfaction.

Skills

Excellent communication

Tech-savvy

Customer-oriented

Adaptable

Customer service experience (plus)

Education

High school diploma

College degree (optional)

Job description

Paula Boyd - State Farm Agent seeks a receptionist to deliver exceptional customer experiences across phone, email and chat channels. You will handle policy inquiries, updates, and claims with friendly, efficient service.

Utilize digital tools to connect with a younger demographic and collaborate with a dynamic team to resolve issues promptly, while proactively seeking opportunities to enhance satisfaction.