Receptionist - State Farm Agent Team Member

Paula Boyd - State Farm Agent; Hampton (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Company events

Health insurance

Job summary

Paula Boyd - State Farm Agent seeks a receptionist to deliver exceptional customer experiences across phone, email and chat channels. You will handle policy inquiries, updates, and claims with friendly, efficient service.

Utilize digital tools to connect with a younger demographic and collaborate with a dynamic team to resolve issues promptly, while proactively seeking opportunities to enhance satisfaction.

Qualifications

• Excellent communication skills, written and verbal.
• Tech-savvy with familiarity of digital tools.
• Customer-focused with a drive to exceed expectations.
• Adaptable in a fast-paced, evolving environment.
• Customer service experience is a plus but not required.

Responsibilities

• Engage with customers via phone, email, and chat.
• Assist with policy inquiries, updates, and claims.
• Use digital tools to reach a younger demo.
• Collaborate with teammates to resolve issues promptly.
• Identify opportunities to improve customer satisfaction.

Skills

Excellent communication

Tech-savvy

Customer-oriented

Adaptable

Customer service experience (plus)

Education

High school diploma

College degree (optional)

Job description

Benefits

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Company parties
• Health insurance

Company Overview

Paula Boyd - State Farm Agent, a dynamic and forward-thinking player in the insurance industry, is actively seeking energetic and customer-focused individuals to join our team as Receptionist - State Farm Agent Team Member. If you're a tech-savvy, people-oriented individual with a passion for making a positive impact, this is an exciting opportunity to launch your career in a modern and vibrant work environment.

Job Description

As a Receptionist - State Farm Agent Team Member, you'll be at the forefront of delivering an exceptional customer experience. Your responsibilities will include:

• Engaging with customers through various channels, including phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Utilizing digital tools and platforms to connect with a younger demographic.
• Collaborating with a dynamic team to ensure timely and effective issue resolution.
• Proactively identifying opportunities to enhance customer satisfaction.

Qualifications

• Excellent communication skills, both written and verbal.
• Tech-savvy with a familiarity with digital communication tools.
• Customer-oriented mindset with a strong desire to exceed expectations.
• Ability to adapt to a fast-paced, evolving work environment.
• Previous customer service experience is a plus but not required.

Requirements

• High school diploma or equivalent; college degree is a plus.
• A positive and proactive attitude towards learning and growth.
• Detail oriented and the able to multitask.
• Ability to work in a collaborative team setting.
• Willingness to obtain relevant insurance licenses (licensing costs will be reimbursed).

Paula Boyd - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.