Receptionist- Endocrinology-1927

Artesia General Hospital; Artesia (NM); On-site; USD 21,000 - 26,000; Full time

Job summary

Artesia General Hospital in Artesia, NM is seeking a full-time office assistant to support patient services. You will greet patients, manage the appointment scheduler, and register patients accurately to meet regulatory requirements.

Responsibilities include processing pre-certifications, referrals, and prior authorizations, answering calls, relaying messages, and ensuring end-of-day reconciliation. A High school diploma or GED and basic computer skills are required; healthcare experience is

Qualifications

• Education: High school diploma or equivalent.
• Work experience in customer service and computer use; healthcare setting preferred.
• Training: none; License/Certification: N/A

Responsibilities

• Greet patients, visitors and co-workers promptly and courteously.
• Maintain appointment scheduler and adhere to policy.
• Register patients accurately to meet regulatory requirements.
• Collect payments at time of service.
• Review provider records for insurance approvals.
• Handle pre-certifications and referrals; process prior authorizations.
• Answer phones and relay messages between patients and providers.
• Ensure end-of-day reconciliation is complete.
• Perform basic clerical duties as required.

Skills

Customer service

Telephone handling

Basic math

Computer skills

Education

High school diploma or equivalent

Tools

Scheduling software

Office software

Job description

Job Details: Job Location: Artesia, NM 88210, Position Type: Full Time, Education Level: High School Diploma / GED, Salary Range: $15.00 - $19.00 Hourly, Job Shift: Any, Job Category: Business Office,

ESSENTIAL FUNCTIONS

• Greet patients, visitors and co-workers in a prompt, courteous, and helpful manner.
• Maintain appointment scheduler and follow office—scheduling policy.
• Register patients in a complete and accurate manner to conform to all regulatory requirements.
• Collect monies at time of service.
• Reviews provider medical records to gather information for approvals from the various insurance plans.
• Handle pre-certification and referrals.
• Handles all prior authorizations on test as well as medications.
• Follow up on prior authorizations; ensure that they are completed prior to scheduled date.
• Answers the phones
• Relays messages to and from the providers to the patients.
• Ensures the end of day reconciliation is complete each night before close.
• Preform basic clerical duties as required.

ADDITIONAL RESPONSIBILITIES

• As assigned.

KNOWLEDGE/SKILL/ABILITIES

• Knowledge of office equipment and ability to handle multi-time telephones.
• Basic math and computer skills.

AGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

Information Management: Treats all information and data within the scope of the position with appropriate confidentiality and security.

Risk Management/Quality Management/Safety: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.

MINIMUM POSITION QUALIFICATIONS

• Education – High school diploma or equivalent.
• Work Experience – Customer service, computer. Experience in a healthcare setting preferred.
• Training – none.
• License/Certification – N/A

ENVIROMENTAL CONDITIONS

Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids.