Receptionist I - Cardiovascular ICU (CVICU)

Cleveland Clinic; Cleveland (OH); On-site; USD 21,000 - 25,000; Full time

Job summary

Cleveland Clinic Main Campus is seeking a friendly Receptionist to support the Q5 Cardiovascular Intensive Care Unit (CVICU). You will greet patients, answer phones, screen callers, route messages, and help ensure smooth daily operations with privacy and professionalism.

You will work a rotating schedule with two 12-hour shifts (8:00 a.m.–8:30 p.m.) and two 8-hour shifts (12:00 p.m.–8:30 p.m.) each week, with some Saturdays and holiday rotation.

Qualifications

• High School Diploma or GED.
• One year of related experience.
• Two years of college and/or business school.

Responsibilities

• Perform receptionist functions for assigned areas and/or departments.
• Greet guests and provide appropriate assistance and information.
• Receive, screen, route and respond to incoming telephone calls.
• Take accurate messages and ensure timely delivery.
• Comply with privacy and confidentiality policies when communicating with callers and guests.
• Other duties as assigned.

Education

High School Diploma or GED

Two years of college and/or business school

Job description

About the role

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Receptionists are often the first point of contact for patients visiting Cleveland Clinic. Your warm smile, positive attitude, and compassionate, empathetic approach help create a welcoming environment and set the tone for each patient's experience. As a Receptionist supporting the Q5 Cardiovascular Intensive Care Unit (CVICU), you will play an essential role in providing exceptional service to patients, families, and caregivers while ensuring the efficient daily operations of the unit. Your dedication and professionalism will help deliver the outstanding care and experience Cleveland Clinic is known for.

Key responsibilities

A caregiver in this role works a rotating day/evening schedule consisting of two 12-hour shifts (8:00 a.m. – 8:30 p.m.) and two 8-hour shifts (12:00 p.m. – 8:30 p.m.) each week. Some Saturday shifts are required, and caregivers rotate holidays that fall during the workweek.

A caregiver who excels in this role will:

• Perform receptionist functions for assigned areas and/or departments.
• Greet guests and provide appropriate assistance and information.
• Receive, screen, route and respond to incoming telephone calls.
• Take accurate messages and ensure timely delivery.
• Comply with privacy and confidentiality policies when communicating with callers and guests.
• Other duties as assigned.

Minimum qualifications

• High School Diploma or GED
• One year of related experience

Preferred qualifications

• Two years of college and/or business school

Physical Requirements

• Clear verbal communications skills to represent CCHS in an intelligent, professional, and courteous manner.

Personal Protective Equipment

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.00

Maximum hourly: $18.44

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).