Patient Service Specialist

Cleveland Clinic; Cleveland (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Job summary

Cleveland Clinic on the Main Campus seeks a Patient Service Specialist to deliver a high-quality patient experience. You will handle registration, triage, scheduling and insurance tasks, guiding patients and families with a professional, welcoming demeanor.

Role emphasizes using the HEART model, educating patients on MyChart and Appointment Pass, and maintaining accurate, confidential records in a fast-paced environment on site in Cleveland, OH.

Qualifications

• High school diploma or GED plus two years of experience in patient registration, scheduling, insurance processing or customer service.
• OR an associate’s degree and one year of experience.
• OR a bachelor’s degree.

Responsibilities

• Provide a comprehensive, proactive and "Patients First" experience for patients and visitors.
• Investigate, triage and resolve patient issues using the HEART model.
• Create a welcoming, professional environment and ensure stellar patient experiences.
• Register patients, prepare visits, perform telephone triage, verify insurance, collect co-pays, track patients/records, schedule and manage arrival/departure desks and interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Customer service

Medical terminology

Education

High school diploma or GED

Associate’s degree with one year of experience

Bachelor’s degree

Tools

MyChart

Appointment Pass

Job description

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

A caregiver in this position works 7:30AM - 4:30PM or 8:30AM - 5:30PM.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and "Patients First" experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an associate’s degree and one year of experience
• OR a bachelor’s degree

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Strong customer service background

Our caregivers continue to create the best outcomes for our patients across each of our facilities.

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).