Receptionist - HVTI J3

Cleveland Clinic; Cleveland (OH); On-site; USD 21,000 - 25,000; Full time

Job summary

Cleveland Clinic is hiring a Receptionist at the Main Campus for the J3 patient waiting lounge. You will greet families, coordinate visits, and relay updates to nursing coordinators, serving as the primary contact for visitors.

The role runs 11:30a–9p, Monday to Friday, with occasional weekend coverage and rotating holidays. Eligible candidates typically hold a High School diploma or GED and at least one year of related experience.

Qualifications

• Minimum qualifications: High School Diploma or GED; One year of related experience.
• Preferred qualifications: Two years of college and/or business school.

Responsibilities

• Perform receptionist functions for assigned areas and/or departments.
• Greet guests and provide appropriate assistance and information.
• Receive, screen, route and respond to incoming telephone calls.
• Take accurate messages and ensure timely delivery.
• Comply with privacy and confidentiality policies when communicating with callers and guests.

Skills

Greeting guests

Phone screening

Message handling

Privacy compliance

Education

High School Diploma or GED

Two years of college/business school

Job description

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Receptionist for the J3 patient waiting lounge serves as the primary point of contact for families and visitors supporting the Coronary ICU, Heart Failure ICU, and Cardiac Short Stay units. This role is responsible for welcoming guests, coordinating and facilitating visitation, and escorting family members to patient care areas in accordance with unit guidelines. They also communicate directly with clinical units by phone to coordinate visits and relay any concerns or updates to the nursing coordinator team.

As often the first impression of Cleveland Clinic, the receptionist plays a vital role in creating a welcoming and supportive environment. A warm smile, positive attitude, and compassionate, empathetic approach help set the tone for each patient and family experience. In this position, you contribute meaningfully to an exceptional experience for patients, families, and caregivers, helping to foster trust, comfort, and a lasting positive impact on the community.

A caregiver in this position works 11:30a - 9p l M-F with some weekend coverage as needed l rotating holidays that fall during work week.

A caregiver who excels in this role will:

• Perform receptionist functions for assigned areas and/or departments.
• Greet guests and provide appropriate assistance and information.
• Receive, screen, route and respond to incoming telephone calls.
• Take accurate messages and ensure timely delivery.
• Comply with privacy and confidentiality policies when communicating with callers and guests.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• One year of related experience

Preferred qualifications for the ideal future caregiver include:

• Two years of college and/or business school

Physical Requirements

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information

Personal Protective Equipment

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.00

Maximum hourly: $18.44

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).