Receptionist I

Sutter Health; Tracy (CA); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Benefits available

Job summary

Sutter Health in Tracy, CA seeks a friendly, professional patient access representative to greet visitors, determine needs, and direct them to the right destinations.

You will communicate clearly, manage multiple tasks, protect patient PHI, and collaborate with staff to support efficient operations. Requires HS diploma and basic computer skills; includes full-time schedule from days, 40 hours per week.

Qualifications

• Written and verbal communications with staff, patients and visitors.
• Strong time management to prioritize tasks and meet deadlines.
• Basic computer skills including Word, Excel and Outlook; familiar with EPIC.
• Ensure privacy of PHI and comply with privacy regulations.
• Ability to work independently and as part of a team.

Responsibilities

• Greet and welcome patients, visitors and staff in a courteous, professional manner.
• Determine purpose of visit and direct to appropriate destinations.
• Maintain knowledge of center layout to assist visitors efficiently.
• Adhere to policies and privacy regulations.
• Build collaborative relationships with peers to support departmental goals.

Skills

Communication

Time management

Computer literacy

PHI privacy

Teamwork

Education

HS Diploma or GED

Tools

EPIC

Microsoft Office

Job description

We are so glad you are interested in joining Sutter Health!

Organization

STCH-Sutter Tracy Community Hosp

Position Overview

Greets and welcomes patients, visitors, employees and staff in a courteous and professional manner. Determines the nature and purpose of the visit, and directs or escorts them to specific destinations. Uses judgment and initiative to complete a variety of routine tasks, prioritize information and requests on behalf of visitors. Maintains a general knowledge of the medical center/affiliate in order to assist visitors. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety.

Education

HS Diploma or General Education Diploma (GED)

Job Description

• Written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Basic knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook), EPIC, and related information systems.
• Interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s Protected Health Information (PHI).
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Job Shift

Days

Schedule

Full Time

Shift Hours

8

Days Of The Week

Friday, Thursday, Tuesday, Wednesday

Weekend Requirements

Saturday

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

40

Employee Status

Limited Term (Fixed Term)

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $28.54 to $39.96 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.