Bilingual Secretary, Primary Care Internists

Cape Cod Healthcare; Hyannis (MA); On-site; USD 29,000 - 48,000; Full time

Job summary

Cape Cod Hospital in Hyannis, MA, is seeking a bilingual administrative assistant to support physicians and staff in a fast-paced medical office. You will greet patients, collect demographics and insurance information, process payments, and schedule appointments.

Responsibilities include verifying insurance, processing referrals, patient communication, and maintaining medical records. Fluency in English and Portuguese is required; prior medical office experience is preferred.

Qualifications

• Ability to read, write and communicate in English.
• High School graduate or equivalent.
• Ability to read, write and communicate in Portuguese.
• Fluency in Portuguese as demonstrated by Interpreter Services test.
• Basic computer skills.
• Keyboarding at 30 words per minute.
• At least one-year experience in a medical setting.
• Preferred: completion of a 40-hour medical interpreter course.
• Knowledge of processing referrals/prior authorizations.

Responsibilities

• Greets patients and collects demographic/insurance information.
• Collects co-pays and processes payments.
• Enters payments in scheduling system and reconciles daily cash.
• Schedules appointments and handles referrals/prior authorizations.
• Maintains patient charts and filing system for efficient retrieval.
• Answers calls, directs to appropriate staff, and returns messages.
• Prepares and organizes medical records for upcoming visits.
• Provides HIPAA information and obtains patient consents.

Skills

Portuguese language proficiency

English language proficiency

Communication skills

Typing 30 WPM

Basic computer skills

Medical setting experience

Education

High School graduate

Job description

Purpose of Position

To provide administrative bilingual non-clinical support in an efficient, timely and professional manner for physicians and staff within the medical office.

Description

• Greets patients, obtains/confirms accurate demographic/insurance information upon registering patients into scheduling software. Secures copies of valid insurance cards and identification of patients.


• Collects co-pays and payments.


• Enters all payments accurately in scheduling system at time of visit; process patient receipts, reconciles individual daily cash receipts, and completes nightly batch report for all transactions on POS device.


• Schedules patient appointments in person or by telephone including but not limited to office visits, laboratory, radiology and other physician's offices. Process insurance referrals and prior authorizations.


• Checks MASS REV'S and BMC for patient eligibility as needed.


• Provides information on Health Care Proxies, Advanced Beneficiary Notice, HIPAA, and obtains necessary patient consents.


• Answers telephone calls promptly, direct calls to appropriate personnel and or departments and take accurate messages. Retrieves and addresses all messages left on voice mail each hour. Forwards and retrieves phone lines during office hours as needed and informs the answering service of \"on call\" physicians schedules. Addresses all messages left with the answering service in a timely manner.


• Maintains physician’s daily appointment schedule; produces schedules and super bills from automated system; locates, pulls and prepares all medical records for the following day's office visits.


• Maintains organization of patient charts, department records and filing system to ensure efficient retrieval of information; affixes proper identification and aging labels on all charts, assists in location of missing charts and compiles new charts.


• Pulls charts for telephone messages and distributes charts to secretary, nurse or physician as necessary. Pulls charts and attaches patient results in a timely manner.


• Files correspondence, reports, tests results and re-files all charts that have been taken out of file areas.


• Photocopies/faxes information, copies and/or provides medical records information for patients, outside agencies and physicians under established guidelines.


• Assists in the orientation of new personnel.


• Assumes professional responsibility for development of skills and ongoing education.


• Consistently provides service excellence to all patients, family members, visitors, volunteers, and co-workers.


• Performs other related duties as assigned.

Qualifications

• Ability to read, write and communicate in English


• High School graduate or equivalent.


• Ability to read, write and communicate in Portuguese


• Fluency in Portuguese as demonstrated by an oral fluency test administered by the CCHC Interpreter Services department.


• Basic computer skills


• Keyboarding at 30 words per minute as demonstrated by successful completion of a timed test


• At least one-year successful experience within the past 2 years in medical setting


• (Preferred) Successful completion of a minimum of 40 hour accredited medical interpreter course


• Knowledge of processing referrals/prior authorizations

Schedule Details

40 Hours Per Week, Rotating Days, 9a-5p, No Weekends & Occasional Holidays

Organization

Cape Cod Hospital

Primary Location

Massachusetts-Hyannis

Department

CCH-PCI - Hyannis

Annual/Hourly

Hourly

Hiring Pay Range

21.38 - 35.11