Medical Receptionist

American Family Care, Inc.; Hickory (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Flexible scheduling

Training & development

Opportunity for advancement

Job summary

A healthcare facility in Hickory, North Carolina, is seeking a patient coordinator. Responsibilities include checking patients in and out, verifying insurance, and maintaining accurate records. Candidates should possess a high school diploma and ideally have prior medical clerical experience. Proficiency in Microsoft Office and excellent customer service skills are required. The position offers various benefits including health insurance and performance bonuses.

Qualifications

• High School diploma or equivalent required.
• Previous medical clerical experience preferred.
• Proficiency in Microsoft Office to support administrative tasks.

Responsibilities

• Prepare the clinic for daily operations by reviewing the facility and setting up systems.
• Greet patients and assist them in completing necessary paperwork.
• Register patients, update records, and verify insurance information.
• Process patient payments and address any billing issues.
• Provide excellent customer service and assist with follow-up appointments.

Skills

Customer service skills

Detail orientation

Basic computer knowledge

Education

High School graduate or equivalent

Tools

Microsoft Office

Job description

Benefits:

• Bonus based on performance
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.