Medical Receptionist

EyeCare Partners; Florence (KY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Full Benefits Package - Medical, Vision, Dental and Life Insurance

401k + Employer Matching

Paid Time Off and Paid Holidays

Paid Maternity Leave

Employee Discounts

Competitive Base Pay

Job summary

A healthcare organization in Florence, KY seeks a Patient Coordinator to be the first point of contact for patients, ensuring exceptional customer service and a smooth check-in/out experience. Responsibilities include managing patient flow, handling inquiries, and performing various administrative tasks. A high school diploma or GED is required, along with a year of relevant experience. Ideal candidates are adaptable with strong communication skills and a professional attitude while providing patient-centered care.

Qualifications

• High School Diploma or GED equivalent required.
• Ability to interact with all levels of employees courteously.
• Desire to gain industry knowledge.

Responsibilities

• Provide exceptional customer service during every patient encounter.
• Manage patient flow in the office.
• Answer phones promptly and courteously.

Skills

Customer service

Communication

Basic computer skills

Professionalism

Adaptability

Education

High school diploma or GED

One year of related experience

Job description

Benefits

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Employee Discounts
• Competitive Base Pay

Hours

• Full Time
• Our offices are open Monday-Friday 7:30am-5:00pm.
• You must have open availability to work any/all shifts within these hours.
• You may need to work a little earlier and/or later as needed.

Requirements

• High School Diploma or GED equivalent
• Favorable result on Background Check
• Basic computer skills
• Excitement to learn and grow

Essential Functions

• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in person requests

SUMMARY

Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check‑in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule.
• Manage patient flow in the office.
• Knowledge of common fees charged for common visits and collect correct payments.
• Complete daily reconciliations / close day / countdown cash drawer.
• General office duties and cleaning to be assigned by manager.

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently creating a positive work environment by being team‑oriented and patient‑focused.
• Commitment to work over 40 hours to meet the needs of the business.

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED).
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience.

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.