Receptionist

Talentify; Dubuque (IA); Presencial; USD 35.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401k matching

PTO 24 days/year

Life insurance & disability

Descripción de la vacante

Medical Associates Clinic is hiring a Full-Time Receptionist to join our team, handling check-ins, scheduling, and patient communications. The role offers a comprehensive benefits package and regular annual pay raises, with shifts Monday through Friday 6:45am–5:00pm and 40 hours per week.

Ideal candidates have a high school diploma, 0–1 year experience, and strong customer service skills, including phone etiquette and multi-tasking in a fast-paced healthcare environment.

Formación

• High school diploma or GED required.
• From three months to one year of similar or related experience.
• Courtesy, tact, and diplomacy are essential elements of the job.
• Ability to multi-task and work in a fast paced environment.
• General computer knowledge with proficient keyboarding skills.
• Multi-line telephone system helps manage calls and inquiries.

Responsabilidades

• Greet customers in a polite, prompt manner and provide instructions or directions.
• Check in patients for appointments and update necessary information for correct billing.
• Set up or modify insurance coverage records and collect copays or payments, balancing at end of day.
• Schedule patient appointments within clinics and guide patients to appropriate providers.
• Provide verbal or written instructions and maintain positive relationships with staff and patients.
• Complete other assigned projects and duties.

Conocimientos

Customer service

Scheduling

Multi-tasking

Cash handling

Computer knowledge

Multi-line telephone

Educación

High school diploma or GED

Descripción del empleo

Medical Associates Clinic is hiring a Full-Time Receptionist to be a dynamic member of our team.

Pay and Benefits:

$17+/hr. with full benefits package including:

• Pay raises at least annually
• Medical Associates top rated health insurance with most comprehensive provider network in the area with discounted premium rates for wellness program participation.
• 401k with Immediate Matching (50% on the dollar up to 7% of pay) and additional annual Profit Sharing
• Flexible Paid Time Off Program (24 days off/year)
• Save money on your taxes! Medical and Dependent Care Flex Spending Accounts
• Income security for your family! Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

Primary schedule:

Rotating shifts Monday - Friday between the hours of 6:45am -5:00pm working 5 days/40 hours per week, full benefits eligible!

Essential Functions & Responsibilities:

• Demonstrate effective customer service skills by greeting customers in a polite, prompt, helpful manner, and provide any necessary instructions or directions. Check in patients for their appointments. u00A0This includes reviewing, updating, and/or obtaining patient information making necessary account changes to ensure correct billing. u00A0
• Set up new insurance coverage or modify existing insurance coverage records as needed. Collect copay or other payments where applicable and perform accurate end of day balancing.
• Schedule appointments for patients within our clinics or as needed from work queues. u00A0Apply applicable department/provider scheduling protocols relating to appointment types and lengths while directing patients to appropriate providers/specialties.
• Provide verbal and/or written instructions to patients, peers, and clinical team members, interacting tactfully with customers and establish and maintain effective relationships with others.u00A0
• Complete all other assigned projects and duties.

Knowledge, Skills and Abilities:

Education: High school diploma or GED required.

Experience: From three months to one year of similar or related experience.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussions.

Other Skills: Ability to multi-task and work in a fast paced environment. General computer knowledge with proficient keyboarding skills. Multi-line telephone system. Cash handling experience. Ability to work independently with limited direction, problem solving and resourcefulness.u00A0