Receptionist/Front Desk

Cambridge Health Alliance; Cambridge (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Receptionist/Front Desk professional to enhance the patient experience. This role involves greeting patients, providing information, and ensuring a welcoming environment for all. You will perform various clerical duties, manage inquiries, and assist in maintaining the efficiency of the reception area. If you are passionate about healthcare and thrive in a dynamic environment, this temporary position offers a chance to make a real difference while developing your skills in a supportive setting. Join a team that values your contributions and fosters continuous learning.

Benefits

Flexible Schedules

Health Insurance

Competitive Pay

Qualifications

• 2-3 years of medical office experience preferred.
• Knowledge of medical terminology required.

Responsibilities

• Greets and provides information to patients and visitors.
• Handles difficult situations calmly, seeking assistance when necessary.
• Maintains safety and security awareness in the reception area.

Skills

Customer Service

Communication Skills

Microsoft Office

Medical Terminology

Education

High School Diploma/GED

Tools

Google Apps

Job description

Join to apply for the Receptionist/Front Desk role at Cambridge Health Alliance

Location: Everett

Date Posted: 09/25/2024

Requisition Number: 8481

Work Days: 8:30am - 5:00pm Monday - Friday

Category: Clerical and Administrative Support

Department: Radiology

Job Type: Temporary

Work Shift: Day

Hours/Week: 40.00

Union Name: Non Union

Are you starting out in healthcare or looking for a career change? If you are looking to make a difference, CHA's temporary staffing department may have a role for you. We offer flexible schedules, varied assignments, competitive pay, and health insurance. Come join an organization where your contribution is valued and continuous learning is part of your day.

Summary

To greet and provide information to patients and visitors. To direct visitors, sign off on deliveries, and locate CHA resources. To create a welcoming environment for all people who enter, be they patients, visitors, or employees. To provide a variety of clerical and secretarial duties for the Department.

Responsibilities

• Greets and provides information to patients and visitors.
• Initiates contact with each person entering the lobby/reception area, offering greetings or assistance.
• Directs patients and visitors to proper locations, providing clear directions and calling interpreters as needed.
• Responds to telephone inquiries regarding hospital services, directions, and IT/telecomm services in a professional manner.
• Uses all telephone features appropriately, ensuring someone is always answering the phone.
• Accesses patient information via the computer and interfaces with IT to resolve hardware/software issues.
• Interacts with patients and visitors in a friendly and reassuring manner.
• Signs in and out of terminal screens per security policy, avoiding unauthorized access.
• Handles difficult situations calmly, seeking assistance when necessary.
• Keeps up-to-date with hospital events, locations, and programs to provide accurate information.
• Maintains safety and security awareness in the reception area.
• Performs administrative/support duties such as greeting visitors, managing mail, maintaining files, and scheduling meetings.
• Participates in training new employees and volunteers.

General

• Adheres to dress code and wears hospital ID badge visibly.
• Attends department meetings and in-service training.
• Knows safety, infection control, and emergency procedures.
• Participates in performance appraisals and goal setting.
• Performs other duties as assigned.

Minimum Qualifications

• High school diploma/GED; knowledge of medical terminology required.
• 2-3 years of medical office experience preferred.
• Proficiency in Microsoft Office and Google Apps.

CHA is committed to equal employment opportunity and maintains a workplace free of discrimination and harassment based on protected characteristics.