Lead Front Desk Receptionist

Excel Orthopaedic Specialists; Woburn (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading orthopedic practice in Woburn seeks a dedicated Lead Medical Receptionist to manage the front desk operations. The successful candidate will oversee workflows, ensure excellent patient service, and provide guidance to the reception team. Ideal candidates will have extensive experience in a fast-paced medical environment with strong leadership qualities.

Qualifications

• Minimum of 3 years of medical receptionist experience, 1 year in a lead role preferred.
• Experience in a high-volume orthopedic or outpatient practice strongly preferred.
• Knowledge of medical terminology and procedures.

Responsibilities

• Greet and check in patients in a professional manner.
• Provide leadership and support to the front desk team.
• Ensure compliance with office policies and HIPAA regulations.

Skills

Leadership

Organizational Skills

Customer Service

Communication

Multitasking

Education

High school diploma or equivalent

Associate degree or relevant coursework

Tools

Electronic Health Record Systems

Scheduling Software

Phone Systems

Job description

Description

The Lead Medical Receptionist plays a critical role in ensuring the smooth daily operation of the front desk at a busy orthopedic practice. This individual is responsible for greeting patients with professionalism and warmth, overseeing front desk workflows, and supporting a team of medical receptionists. The role requires strong leadership qualities, excellent organizational skills, and a commitment to delivering exceptional patient service.

DUTIES AND RESPONSIBILITIES:

• Greet and check in patients in a friendly and professional manner.
• Provide leadership, coaching, and support to the front desk team to ensure efficient and high-quality service.
• Monitor daily workflows and proactively address issues to maintain productivity and patient flow.
• Delegate tasks and manage scheduling coverage for the department, including during lunch breaks and staff absences.
• Proven track record of setting the bar amongst colleagues as leading by example.
• Ensure compliance with office policies, procedures, and HIPAA regulations.
• Maintain a clean, organized, and welcoming front desk area throughout the day.
• Act as the point of contact for troubleshooting scheduling, authorizations, paperwork, or workflow concerns.
• Conduct daily reviews of provider schedules to anticipate and resolve challenges.
• Uphold a high level of customer service and team morale through effective communication and problem-solving.
• Coordinate with clinical and billing staff to resolve patient-related issues promptly.
• Schedule and confirm patient appointments using electronic medical record (EMR) and scheduling software.
• Collect, verify, and input accurate patient information including insurance details, co-pays, and payments.
• Maintain patient records and ensure completeness and accuracy.
• Assist with administrative tasks such as filing, scanning, and organizing documents.
• Participate in process improvement initiatives and educate team members on updates.
• Perform other duties as assigned by management.

Requirements

• Ability to communicate clearly and effectively with a diverse population
• Minimum of 3 years of medical receptionist or front desk experience, with at least 1 year in a lead or supervisory role preferred
• Proven ability to lead a team
• Strong work ethic and standards
• Experience working with electronic health record systems, such as eClinicalWorks
• Experience in a high-volume orthopedic , specialty or outpatient practice strongly preferred
• High school diploma or equivalent required: associate degree or relevant coursework preferred.
• Knowledge of medical terminology and procedures
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast-paced environment
• Familiarity with phone systems and handling incoming calls professionally