Receptionist - Franchise Location

H&R Block, Inc.; Glenwood Springs (CO); On-site; USD 30,000 - 34,000; Part time

Benefits offered by this job

Paid training

Flexible schedules

Team-based environment

Tax prep benefit

Discounts

Job summary

H&R Block is seeking a Client Service Professional/Receptionist to greet clients, route inquiries, and schedule appointments in a fast-paced office. You will connect clients with tax professionals and ensure needs are met across in-person, phone, or virtual interactions.

A strong emphasis is on organization, multitasking, and reliable Microsoft Office use. The role offers flexible seasonal and part-time schedules, with a supportive team environment and opportunities to develop tax and customer

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested by customers.
• Ensure client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organize resources with the team.
• Perform other duties as assigned.

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Organization & time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

About the Role

Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block1 as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future.

What You’ll Bring to the Team:

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Your Expertise:

• Experience working in a fast-paced environment
• Previous experience in a customer service environment
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficient with the ability to use Microsoft Office

Preferred Qualifications

• High school diploma or equivalent
• Ability to work flexible schedule and/or in multiple locations
• Sales/marketing experience

1 This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.

Why work for us

• Paid training and ongoing learning - helping you build valuable tax and customer service skills
• Flexible seasonal and part-time schedules - ideal for balancing work with family, school, or other commitments
• Supportive, team-based work environment - with experienced professionals and a people-first culture
• Tax prep benefit - allows eligible associates to receive the same tax preparation as our clients with no direct cost
• Various discounts on everyday items and services

Pay Range

$22.00 - $25.00/Hr.