Receptionist - Franchise Location

H&R Block; Vail (CO); On-site; USD 29,000 - 41,000; Full time

Job summary

H&R Block in the United States is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax expert. This role focuses on delivering friendly, personalized service.

You will schedule appointments, help meet client needs in person, over the phone, or virtually, and keep the office clean and organized with the team. Join a people-first culture with paid training and flexible seasonal or part-time hours.

Qualifications

• Experience in a customer service environment.
• Ability to multi-task in a fast-paced setting.
• Strong organizational skills and time management.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional.
• Schedule clients according to their preference.
• Assist in ensuring client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.

Skills

Customer service

Multi-tasking

Time management

Microsoft Office

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

About The Role

Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block1 as a seasonal Client Service Professional/Receptionist means you’ll focus on how to wow clients now and in the future.

What You’ll Bring To The Team

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Your Expertise

• Experience working in a fast-paced environment
• Previous experience in a customer service environment
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficient with the ability to use Microsoft Office

Preferred Qualifications

• High school diploma or equivalent
• Ability to work flexible schedule and/or in multiple locations
• Sales/marketing experience

1 This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.

Why work for us

• Paid training and ongoing learning - helping you build valuable tax and customer service skills
• Flexible seasonal and part‑time schedules - ideal for balancing work with family, school, or other commitments
• Supportive, team‑based work environment - with experienced professionals and a people‑first culture
• Tax prep benefit - allows eligible associates to receive the same tax preparation as our clients with no direct cost
• Various discounts on everyday items and services

Pay Range

$21.00 - $30.00/Hr.