Receptionist Examination

City of Cleveland, OH; Cleveland (OH); On-site; USD 24,000 - 27,000; Full time

Job summary

City of Cleveland, Ohio seeks a Receptionist for the Examination process. The role involves assisting the public by providing information or redirection, by phone or in person, and handling mail distribution.

You will support staff in understanding and resolving visitors’ questions as part of the civil service duties. Applicants must have a high school diploma or GED and two years of full-time paid experience in a receptionist or customer service role.

Qualifications

• High School Diploma or GED required.
• Two years’ full-time paid experience as a receptionist or in customer service required.

Responsibilities

• Assists the public by providing information or redirection either by telephone or in person.
• Sorts and distributes mail.
• Assists other staff members in understanding and resolving visitors’ problems.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

RECEPTIONIST Examination

Application Open Date: 11/09/2026

Application Close Date: 11/23/2026

SALARY: $17.06 - $19.61 per hour

EXAMINATION INFORMATION

WRITTEN EXAMINATION: The exam may be computerized, or a traditional pencil and paper designed to test the objectives of the duties and minimum qualifications of the classification.

Under general direction, assists the public by providing information or redirection either by telephone or in person. Sorts and distributes mail. Assists other staff members in their understanding of and possible resolution of visitors’ problems, and other related duties as required.

High School Diploma or GED required.

Two years’ full-time paid experience as a receptionist or in customer service required.

RESIDENCY CREDIT

In accordance with the Ordinances of the City of Cleveland: A person who has had as his/her primary residence in the City of Cleveland for at least one year at the time of filing a Civil Service application, and desires to take an entry-level Civil Service examination, shall, if a passing grade on the written examination is attained, have ten (10) points added to his/her passing score. (NOTE: Not all Examinations consider residency credit in the scoring process) To substantiate a claim for residency points, Applicants must UPLOAD LEGIBLE COPIES of the following:

A signed and notarized Residency Affidavit available on the City’s website here: https://www.clevelandohio.gov/sites/clevelandohio/files/AffidavitOfResidency0321.pdf

CLEVELAND MUNICIPAL SCHOOL DISTRICT (CMSD) PREFERENCE CREDIT

An applicant who is a graduate of the Cleveland Metropolitan School District (CMSD) and is participating in an open competitive entrance-level examination, as determined by the Commission, shall receive an additional five (5) points upon achieving a passing score, as established in the examination announcement. Applicants must provide acceptable proof of graduation from a CMSD school at the time of application to qualify for this credit.

VETERANS’ PREFERENCE

Veterans' preference will be awarded, when applicable, to eligible veterans in accordance with Civil Service Rules 4.40E, 4.40F and 4.40G. Proof of active service or a DD Form 214, must be presented to the Commission at the time of filing application for the examination in which credit is sought in order to qualify for veterans' credit. If the applicant has received an honorable discharge or a general discharge under honorable conditions that applicant shall receive an additional five (5) points added to their raw score on the examination; or ten (10) points are added to their raw score on the examination if applicant’s supporting documentation indicates more than fifteen percent (15%) service-connected disability. NOTE:Only DD Form 214 (long form) or an official armed service document indicating type of discharge or separation and the dates of active service will be accepted as proof of active service.

We are an equal opportunity employer. We do not discriminate on the basis of race, color, sex, national origin/ancestry, military status, disability, age and religion.

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.