Community Relations Representative III - Examination

City of Cleveland; Cleveland (OH); On-site; USD 37,000 - 44,000; Full time

Job summary

City of Cleveland is seeking a Community Relations Representative III to promote amicable relations among diverse community groups and coordinate with the Cleveland Division of Police on outreach initiatives.

The role emphasizes building relationships with immigrant and ethnic communities, collecting program data, and reporting on outreach effectiveness. A strong background in public administration or social services is expected.

Qualifications

• High School Diploma or GED is required.
• Bachelor's Degree in Social Sciences, Public Administration, Political Science, Communications, or Liberal Arts is required.
• Four years of full-time paid progressively responsible experience in program administration in a Social Service, Public Administration, or Not-For-Profit environment is required.
• Substitution: One year of relative experience will substitute for each year of college education lacking.
• A valid State of Ohio Driver's License is Required.
• Must be able to lift and carry 30 pounds.
• Two years of full-time work experience in mediation, conflict resolution, and alternative dispute resolution (preferred).
• Forty CEUs in Conflict Resolution/Mediation (preferred).
• Proficiency in Microsoft Office applications (preferred).

Responsibilities

• Under general administrative direction, researches and develops programs designed to promote amicable relations among racial and cultural groups.
• Collaborates with the Cleveland Division of Police to develop and implement strategies to maintain and improve police/community relations in the assigned district.
• Develops relationships with diverse and ethnic groups relocating into the City of Cleveland.
• Collects data and provides reports to measure and evaluate the effectiveness of the Community Relations Board outreach programs.
• Performs other job-related duties as required.

Skills

Program administration experience

Community relations experience

Conflict resolution

Data reporting

Research skills

Education

Bachelor's degree in Social Sciences/Public Administration/Political Science/Communications/Liberal Arts

High School Diploma or GED

Tools

Microsoft Office

Job description

COMMUNITY RELATIONS REPRESENTATIVE III Examination

(OPEN) CS2026-128

Application Open Date: 10/26/2026

Application Close Date: 11/09/2026

SALARY: $26.78 - $31.72 per hour.

EXAMINATION INFORMATION

EXPERIENCE EVALUATION: An experience evaluation consists of a quantitative evaluation of an Applicant’s academic training and experience pertinent to the classification for which an examination is taken, based on the statement of experience as recorded on the candidate’s application and on academic training based on required credentials.

JOB DUTIES

Under general administrative direction, researches and develops programs designed to promote amicable relations among various racial and cultural demographic groups and constituencies in the community. Collaborates with the Cleveland Division of Police to develop and implement strategies to maintain and improve police/community relations activities in the assigned district. Develops relationships with diverse and ethnic groups relocating into the City of Cleveland. Collects dates and provides reports to measure and evaluate the effectiveness of the Community Relations Board outreach programs. Performs other job-related duties as required.

MINIMUM QUALIFICATIONS

A High School Diploma or GED is required. A Bachelor's Degree from an accredited four-year college or university in Social Sciences, Public Administration, Political Science, Communications, or Liberal Arts is required. Four years of full-time paid progressively responsible experience in program administration in a Social Service, Public Administration, or Not-For-Profit environment is required. (Substitution: One year of relative experience will substitute for each year of college education lacking.) A valid State of Ohio Driver's License is Required. Must be able to lift and carry 30 pounds. The following are preferred: Two years of full-time work experience in mediation, conflict resolution, and alternative dispute resolution; Four Credit Hours of Diversity Training from an accredited college or university; Forty Cumulative Hours in Conflict Resolution/ Mediation Continuing Education Units (CEUs) from a certified training professional or agency; Proficiency in the use of Microsoft Office applications.

CLEVELAND MUNICIPAL SCHOOL DISTRICT (CMSD) PREFERENCE CREDIT

An applicant who is a graduate of the Cleveland Metropolitan School District (CMSD) and is participating in an open competitive entrance-level examination, as determined by the Commission, shall receive an additional five (5) points upon achieving a passing score, as established in the examination announcement. Applicants must provide acceptable proof of graduation from a CMSD school at the time of application to qualify for this credit.

VETERANS’ PREFERENCE

Veterans' preference will be awarded, when applicable, to eligible veterans in accordance with Civil Service Rules 4.40E, 4.40F and 4.40G. Proof of active service or a DD Form 214, must be presented to the Commission at the time of filing application for the examination in which credit is sought in order to qualify for veterans' credit. If the applicant has received an honorable discharge or a general discharge under honorable conditions that applicant shall receive an additional five (5) points added to their raw score on the examination; or ten (10) points are added to their raw score on the examination if applicant’s supporting documentation indicates more than fifteen percent (15%) service-connected disability. NOTE: Only DD Form 214 (long form) or an official armed service document indicating type of discharge or separation and the dates of active service will be accepted as proof of active service.

We are an equal opportunity employer. We do not discriminate on the basis of race, color, sex, national origin/ancestry, military status, disability, age and religion.

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.