Community Relations Representative II - Examination

City of Cleveland; Cleveland (OH); On-site; USD 34,000 - 39,000; Full time

Job summary

The City of Cleveland is seeking a Community Relations Representative II to support police/community relations within the city’s districts. The role involves outreach to residents, businesses, schools, faith groups and other stakeholders to inform them about City services and social services.

Under administrative direction, you will investigate neighborhood conflicts, coordinate activities, and promote collaborative efforts to improve relations and public safety.

Qualifications

• High School Diploma or GED required.
• An Associate's Degree is required.
• Two years of full-time paid progressively responsible experience in program administration in a Social Service, Public Administration, or a Not-for-Profit environment is required.
• Substitution: One year of relative experience will substitute for each year of college education lacking.
• A valid State of Ohio Driver's License is required.
• Must be able to lift and carry 30 pounds.

Responsibilities

• Investigates neighborhood disputes, sources of community conflict and tension, and conflict amongst ethnic, inter-generational, and diverse groups.
• Coordinates, promotes, and oversees implementation of all activities to maintain and improve police/community relations in the assigned police district.
• Engages with community stakeholders to inform them about City services and Social Services available.

Skills

Conflict Resolution CEUs

Driver's License

Microsoft Office

Education

Associate's Degree

Tools

Microsoft Office

Job description

COMMUNITY RELATIONS REPRESENTATIVE II Examination (OPEN) CS2026-127

Application Open Date: 10/26/2026

Application Close Date: 11/09/2026

SALARY: $24.69 - $28.01 per hour.

APPLICATION INFORMATION

This application is not for an immediate opening, by submitting an application you are applying to take a Civil Service Examination for the opportunity to be placed on an Eligible List for a future opening. To learn more about the Civil Service examinations and Eligible Lists please visit the Cleveland Civil Service Webpage: FAQs | City of Cleveland Ohio.

EXAMINATION INFORMATION

EXPERIENCE EVALUATION: An experience evaluation consists of a quantitative evaluation of an Applicant’s academic training and experience pertinent to the classification for which an examination is taken, based on the statement of experience as recorded on the candidate’s application and on academic training based on required credentials.

JOB DUTIES

Under administrative direction, investigates neighborhood disputes, sources of community conflict and tension, and conflict amongst ethnic, inter-generational, and diverse groups. Coordinates, promotes, and oversees implementation of all the activities to maintain and improve police/community relations in the assigned police district. Reaches out and engages with community stakeholders to make them aware of City services as well as Social Services available (including, but not limited to, neighborhood residents and business owners, schools, faith/community based institutions, as well as block/street clubs and associations). Performs other job-related duties as required.

MINIMUM QUALIFICATIONS

A High School Diploma or GED is required.

• An Associate's Degree is required.
• Two years of full-time paid progressively responsible experience in program administration in a Social Service, Public Administration, or a Not-for-Profit environment is required.
• (Substitution: One year of relative experience will substitute for each year of college education lacking.)
• A valid State of Ohio Driver's License is required.
• Must be able to lift and carry 30 pounds.

The following are preferred:

• Twenty-Five Cumulative Hours in Conflict Resolution/ Mediation Continuing Education Units (CEUs) from a certified training professional or agency;
• Proficiency in the use of Microsoft Office applications.

CLEVELAND MUNICIPAL SCHOOL DISTRICT (CMSD) PREFERENCE CREDIT

An applicant who is a graduate of the Cleveland Metropolitan School District (CMSD) and is participating in an open competitive entrance-level examination, as determined by the Commission, shall receive an additional five (5) points upon achieving a passing score, as established in the examination announcement. Applicants must provide acceptable proof of graduation from a CMSD school at the time of application to qualify for this credit.

VETERANS’ PREFERENCE

Veterans' preference will be awarded, when applicable, to eligible veterans in accordance with Civil Service Rules 4.40E, 4.40F and 4.40G. Proof of active service or a DD Form 214, must be presented to the Commission at the time of filing application for the examination in which credit is sought in order to qualify for veterans' credit. If the applicant has received an honorable discharge or a general discharge under honorable conditions that applicant shall receive an additional five (5) points added to their raw score on the examination; or ten (10) points are added to their raw score on the examination if applicant’s supporting documentation indicates more than fifteen percent (15%) service-connected disability. NOTE:Only DD Form 214 (long form) or an official armed service document indicating type of discharge or separation and the dates of active service will be accepted as proof of active service.

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer. We do not discriminate on the basis of race, color, sex, national origin/ancestry, military status, disability, age and religion.

CITY GUIDING PRINCIPLES

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change.All City employees are responsible for embracing and carrying out these principles in all that they do.