Airport Operations Agent I

City of Cleveland; Cleveland (OH); On-site; USD 39,000 - 47,000; Full time

Job summary

City of Cleveland is seeking an Airport Operations Agent I to support the Cleveland Airport System’s airfields and facilities. You will work under supervision to help ensure safety and security compliance with applicable regulations and authorities, and to perform other duties as assigned.

The role requires a High School diploma or GED plus an Associate’s degree in aviation or airport management, or an equivalent combination of education and experience.

Qualifications

• Must have a High School Diploma or GED and an associated degree or work-equivalent training.
• Must pass TSA fingerprint-based checks and a background check.
• Must have a valid Ohio driver's license and a clean driving record.
• Must be able to lift 50 pounds and work outdoors in all weather.

Responsibilities

• Assist in operational management of the Cleveland Airport System’s airfields and facilities.
• Ensure safety and security compliance with Federal regulations and authorities.

Skills

Interpersonal skills

Verbal communication

Written communication

Computer proficiency

Driving eligibility

Education

High School Diploma or GED

Associate's Degree in Aviation or Airport Management

Job description

AIRPORT OPERATIONS AGENT I Examination (OPEN) CS2026-131

Application Open Date: 11/09/2026

Application Close Date: 11/23/2026

SALARY: $28.09 - $34.38 per hour.

EXAMINATION INFORMATION

EXPERIENCE EVALUATION: An experience evaluation consists of a quantitative evaluation of an Applicant’s academic training and experience pertinent to the classification for which an examination is taken, based on the statement of experience as recorded on the candidate’s application and on academic training based on required credentials.

JOB DUTIES

Under supervision, assists in the operational management of the Cleveland Airport System's airfields and facilities to assure continuous safety and security compliance with Federal Aviation Regulations, Transportation and Security Regulations, in addition to all other applicable statutes, regulations, and requirements. Performs other job-related duties as required.

MINIMUM QUALIFICATIONS

A High School Diploma or GED is required. An Associate's Degree in Aviation, Airport Management, or related field from an accredited college or university is required. (Substitution: One year of experience in an Airport Operations office or other airfield operations-related experience and/or possession of a Private/Commercial Pilot Certificate may be substituted for each year of college education lacking.) Must successfully complete all applicable regulatory airfield Ground Vehicle Operator and Winter Operations training/assessments within probationary period and maintain corresponding airfield driving privileges throughout employment. NIMS and ISS certifications for General Employee tier and any assigned working groups must be completed within six months of employment and complete additional or refresher training as required. A valid State of Ohio Driver's License is required. Must have and maintain an acceptable driving record. Must be able to type and be computer proficient in Microsoft Office Suite products. Must have excellent proven interpersonal, verbal, and written communication skills and have the ability to interact and represent the organization with airport tenants, state and federal authorities, other organizations, and the public on a professional level.

Must successfully complete a Transportation Security Administration (TSA) fingerprint-based criminal history records check and employment background check and Security Threat Assessment. Must be able to lift and carry 50 pounds. Must be willing to work in and out of doors in all weather conditions in a 24-hour operation, including a non-standard work week. Must have the ability to stand, walk, and/or sit for extended periods of time on a frequent basis. Must have the constant ability to talk and hear. Must possess both near and far visual acuity and have the constant ability to talk and hear. Must be able to pass a pre-employment physical drug test.

CLEVELAND MUNICIPAL SCHOOL DISTRICT (CMSD) PREFERENCE CREDIT

An applicant who is a graduate of the Cleveland Metropolitan School District (CMSD) and is participating in an open competitive entrance-level examination, as determined by the Commission, shall receive an additional five (5) points upon achieving a passing score, as established in the examination announcement. Applicants must provide acceptable proof of graduation from a CMSD school at the time of application to qualify for this credit.

VETERANS’ PREFERENCE

Veterans' preference will be awarded, when applicable, to eligible veterans in accordance with Civil Service Rules 4.40E, 4.40F and 4.40G. Proof of active service or a DD Form 214, must be presented to the Commission at the time of filing application for the examination in which credit is sought in order to qualify for veterans' credit. If the applicant has received an honorable discharge or a general discharge under honorable conditions that applicant shall receive an additional five (5) points added to their raw score on the examination; or ten (10) points are added to their raw score on the examination if applicant’s supporting documentation indicates more than fifteen percent (15%) service-connected disability.

NOTE: Only DD Form 214 (long form) or an official armed service document indicating type of discharge or separation and the dates of active service will be accepted as proof of active service.

We are an equal opportunity employer. We do not discriminate on the basis of race, color, sex, national origin/ancestry, military status, disability, age and religion.

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.