Receptionist - Elevate Customer Experience (Evenings/Weekends)

Lexus of Knoxville; Knoxville (TN); On-site; USD 16,531 - 23,419; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k retirement

Paid holidays

Paid vacations

Employee discounts

Sick leave

Drug Free workplace

Job summary

Lexus of Knoxville is seeking a Receptionist to provide exceptional customer service, manage calls, and route inquiries to the appropriate departments. This role requires a professional demeanor and the ability to handle multiple tasks efficiently.

The position includes supporting management with clerical duties and maintaining a courteous, helpful atmosphere for customers and staff alike.

Qualifications

• Demonstrates excellent customer service and a winning attitude.
• Able to communicate callers interests, needs and requests to management.
• Professional appearance and strong telephone etiquette.

Responsibilities

• Answer phones and direct callers to the proper department.
• Handle customer complaints professionally and refer to appropriate staff.
• Operate switchboard telephone system.
• Communicate with callers in a friendly, efficient manner and minimize hold time.
• Assist managers with clerical duties as needed.
• Be friendly, professional, and courteous with customers and employees.
• Familiarize yourself with department structures and procedures to assist customers efficiently.

Skills

Customer service

Phone etiquette

Communication skills

Tools

Telephone system

Job description

Lexus of Knoxville is seeking a Receptionist to provide exceptional customer service, manage calls, and route inquiries to the appropriate departments. This role requires a professional demeanor and the ability to handle multiple tasks efficiently.

The position includes supporting management with clerical duties and maintaining a courteous, helpful atmosphere for customers and staff alike.