Construction Coordinator

SERVPRO of Vacaville / Dixon; Perkasie (Bucks County); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Job summary

SERVPRO Team McCabe is hiring a Construction Coordinator to support customers through restoration projects. You will help manage communications, scheduling, and documentation to ensure a smooth process and high customer satisfaction.

This role requires strong interpersonal skills, reliability, and the ability to work in challenging situations while coordinating with subcontractors and internal teams.

Qualifications

• Must have superb customer service track record.
• Effective written and oral communication skills.
• Intermediate math skills.
• Experience in restoration and/or construction preferred.

Responsibilities

• Assist with customer service and management of the customer experience.
• Monitor and ensure client and TPA requirements are followed.
• Assist with scheduling all warranty activities.
• Enter lead/jobs into the operating system and verify project information.
• Schedule PM initial visit with the customer.
• Educate customers on the process.
• Review and validate project file documentation.
• Confirm with PM that the project scope of work is complete.
• Maintain customer and client communications.
• Support PMs ensuring customer and client agreement on scope and estimates.

Skills

Customer service

Communication

Math skills

Restoration experience

Education

High school diploma or GED

Associate or Bachelor of Business Administration preferred

Job description

• Maintain communication log

Benefits

• Free uniforms


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Vision insurance


• 401(k)


• 401(k) matching


• Competitive salary


• Dental insurance

SERVPRO Team McCabe is hiring a Construction Coordinator

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise! In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys working with others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

Key Responsibilities

• Assist with customer service and management of the customer experience


• Monitor and ensure client and TPA requirements are followed


• Assist with scheduling all warranty activities


• Enter lead/jobs into the operating system and make sure all information in the project is correct


• Schedule PM initial visit with customer


• Educate customers on process


• Review and validate project file documentation


• Confirm with PM project scope of work is complete


• Maintain customer and client communications


• Support PMs ensuring customer and client agreement on scope and estimate


• Ensure all paperwork is complete with customer and client


• Ensure estimates are distributed to all necessary parties


• Interface with Subcontractors for availability


• Sign up new Subcontractors and maintain insurances and licensing


• Issue POs based on project budget


• Acquire proper permits as necessary and ensure all correct procedures are being followed with local municipalities


• Schedule inspections with building departments


• Update budgets


• Order materials and supplies as needed


• Update project schedule and timeline


• Assist identifying and qualifying resource providers


• Validate completed PO documentation


• Update contract status with change orders and keep customer and client advised


• Maintain Work-in-Progress (WIP) report


• Maintain internal and external communications


• Maintain communication log


• Prepare project reports


• Upon completion, review file documentation and update as necessary


• Manage collections activities


• Perform project close-out

Position Requirements

• High school diploma/GED


• Associate or Bachelor of Business Administration is preferred


• Superb customer service track record


• Effective written and oral communication


• Intermediate math skills


• Experience in restoration and/or construction preferred

Skills/Physical Demands/Competencies

• Walking and/or standing throughout the day


• Frequent driving and sitting


• Occasionally may be required to visit job sites and deliver items as needed


• Occasionally exposed to extreme conditions such as heat


• The noise level at individual jobsites can be loud

Pay

starts at $ 24 - 27 an hour based on experience, with the possibility of overtime pay

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO franchise. SERVPRO franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries, LLC to SERVPRO franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

Disclaimer

This document is being provided as a resource and not for required usage. Each franchise should have this document reviewed by their legal counsel and HR advisors.

Compensation: $24.00 - $27.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.