Receptionist Dispatcher

SERVPRO of Paramus; Pompton Lakes (NJ); Presencial; USD 40 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k)

Health insurance

Paid time off

Resumo da oferta

SERVPRO of Paramus is seeking a Receptionist Dispatcher to act as the first point of contact for customers and coordinate with our operations team. The role emphasizes administrative tasks, accurate data entry, scheduling, and delivering outstanding customer service in a fast-paced environment.

The ideal candidate has a high school diploma or GED, strong communication skills, and proficiency with office tools.

Qualificações

• High school diploma or GED required.
• Experience as receptionist/office preferred.
• Excellent verbal and written communication skills required.
• Proficiency with digital tools and office software.
• Experience in restoration/insurance industry is a plus.

Responsabilidades

• Promptly receive and enter lead calls and job referrals into the system.
• Provide exceptional customer service by addressing inquiries and maintaining a friendly demeanor.
• Handle general phone calls and greet visitors to the office.
• Dispatch and track lead calls and job referrals to appropriate teams.
• Review Work in Progress (WIP) board to identify bottlenecks and improvements.
• Coordinate production and on-call schedules with teams for efficient resource use.
• Monitor job referrals to ensure smooth progression and customer satisfaction.
• Perform other duties as assigned.

Conhecimentos

Customer service

Verbal Communication

Administrative skills

Bilingual

Formação académica

High School Diploma

Ferramentas

Office suite

CRM systems

Descrição da oferta de emprego

Benefits

• 401(k)
• Health insurance
• Paid time off

Summary

The Receptionist Dispatcher plays a crucial role in our franchise, ensuring seamless communication between our customers and our operational teams. This position involves performing various administrative tasks related to customer calls, job management, scheduling, and customer satisfaction. Additionally, the Receptionist Dispatcher is responsible for maintaining a high level of customer service and assisting with general office duties.

Primary Responsibilities

• Promptly receive and enter lead calls and job referrals (First Notice of Loss - FNOL) into the system, ensuring accuracy and completeness.
• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
• Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience.
• Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.
• Regularly review and analyze the Work in Progress (WIP) board to identify trends, bottlenecks, or areas for improvement in the dispatching process.
• Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient resource allocation and timely job completion.
• Monitor the logistical aspects of job referrals to ensure that they progress smoothly and meet customer expectations.
• Perform other job-related duties as assigned.

Education and Experience Requirements

• High school diploma/GED is required.
• Previous receptionist/office experience preferred.
• Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.
• Proficiency in using various digital tools and technologies to complete job tasks efficiently.
• Experience in the restoration, construction, or insurance industry is a plus.

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing may be required. This could require the ability to lift files, open filing cabinets, and bend or stand on a step stool as necessary. Bilingual is a plus.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working hours varying between 8:00 a.m. and 5:00 p.m., Monday-Friday. This position may require longer hours and some flexibility in hours may be needed depending upon business needs.

Salary

$40,000-$50,000