Restoration Supervisor / Crew Chief

Servpro Industries, Inc.; Hartford (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

401(k) matching

Company parties

Job summary

SERVPRO Team Toft in Hartford, CT is seeking a hands-on Restoration Supervisor to lead crews on residential and commercial recovery projects. You will ensure safety, quality workmanship, and timely delivery while coaching team members and maintaining strong customer relationships.

Ideal candidates bring restoration or construction experience, leadership background, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Previous experience in restoration, construction, cleaning, or related industry.
• Leadership or supervisory experience.
• Strong communication and organizational skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Valid driver's license with an acceptable driving record.
• Ability to lift up to 50 pounds and perform physical work in varying environments.
• Comfortable working in residential, commercial, and disaster restoration settings.

Responsibilities

• Lead and supervise restoration technicians on water, fire, mold, storm, and specialty cleaning projects.
• Ensure work is completed safely, efficiently, and according to SERVPRO standards.
• Train, coach, and mentor restoration team members.
• Conduct daily job site briefings and assign tasks.
• Perform inspections to ensure quality control and customer satisfaction.
• Communicate with customers, insurance professionals, and management throughout the project.
• Complete documentation, photos, moisture readings, and job records using company software.
• Monitor equipment usage and ensure vehicles, tools, and job sites remain organized.
• Identify project needs and communicate labor, equipment, and material requirements.
• Respond to emergency after-hours calls as part of an on-call rotation.
• Promote a positive team culture.

Skills

Leadership experience

Communication skills

Organizational skills

Multi-project management

Valid driver's license

Physical stamina

Restoration industry experience

Residential/commercial disaster repair

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• 401(k) matching
• Company parties

SERVPRO Team Toft | Lead the Team That Restores What Matters Most

Do you thrive in a fast-paced environment? Are you a natural leader who enjoys coaching others, solving problems, and helping customers during some of the most challenging moments of their lives?

SERVPRO Team Toft is looking for a Restoration Supervisor to lead restoration crews, ensure quality workmanship, and deliver exceptional customer service on residential and commercial restoration projects. This is a hands-on leadership position for someone who leads by example, takes pride in their work, and is passionate about developing others.

What You'll Do

As a Restoration Supervisor, you'll oversee restoration projects from start to finish while ensuring safety, quality, and efficiency every step of the way.

Key Responsibilities

• Lead and supervise restoration technicians on water, fire, mold, storm, and specialty cleaning projects.
• Ensure work is completed safely, efficiently, and according to SERVPRO standards.
• Train, coach, and mentor restoration team members.
• Conduct daily job site briefings and assign tasks.
• Perform inspections to ensure quality control and customer satisfaction.
• Communicate with customers, insurance professionals, and management throughout the project.
• Complete documentation, photos, moisture readings, and job records accurately using company software.
• Monitor equipment usage and ensure vehicles, tools, and job sites remain organized.
• Identify project needs and communicate labor, equipment, and material requirements.
• Respond to emergency after-hours calls as part of an on-call rotation.
• Promote a positive team culture built on accountability, professionalism, and customer service.

What We're Looking For

Required Qualifications

• Previous experience in restoration, construction, cleaning, or a related industry.
• Leadership or supervisory experience.
• Strong communication and organizational skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Valid driver's license with an acceptable driving record.
• Ability to lift up to 50 pounds and perform physical work in varying environments.
• Comfortable working in residential, commercial, and disaster restoration settings.

Preferred Qualifications

• IICRC Certifications (WRT, ASD, FSRT, AMRT, or similar).
• Experience with moisture mapping and drying equipment.
• Experience managing crews and customer expectations.

Why Join SERVPRO Team Toft?

At SERVPRO Team Toft, we don't just restore buildings—we restore homes, businesses, and peace of mind. Our team is built on integrity, teamwork, and a commitment to excellence. We invest in our employees through training, career development, and opportunities to grow into management positions.

We Offer

• Paid Time Off (PTO)
• Paid Holidays
• Health - Company pays 50% (Blue Cros Blue Shield)
• Dental, and Vision Insurance
• 401(k) with Company Match
• Profit Sharing
• $1,500 Employee Referral Bonus
• $1,000 Annual Anniversary Bonus
• Company-provided training and career advancement opportunities

Physical Requirements

• Frequently lift, carry, and move equipment up to 50 pounds.
• Stand, walk, bend, kneel, climb ladders, and work in confined spaces as needed.
• Work in varying weather conditions and environments affected by water, fire, smoke, mold, and other property damage.

Schedule

• Full-time
• Monday–Friday
• Overtime as needed
• Participation in an on-call rotation for emergency response

All offers of employment with SERVPRO Team Toft are contingent upon the successful completion of a background check and verification of employment eligibility through the Form I-9 and E-Verify process.

SERVPRO Team Toft is an Equal Opportunity Employer.

Each SERVPRO® Franchise is independently owned and operated. All employees are employed solely by the independently owned SERVPRO franchise and not by Servpro Industries, LLC or Servpro Franchisor, LLC.