Receptionist + Customer Service (Insurance Career Path)

Betsy Cruz Insurance Agency, Inc; Des Moines (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Company parties

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

Betsy Cruz State Farm Insurance Agency in Des Moines, WA is seeking a friendly Receptionist / Customer Service Representative to join our in-office team. This full-time role focuses on delivering excellent service, greeting visitors, answering calls, and supporting daily operations.

No prior insurance experience is required; we provide training. The position offers a stable, growth-oriented path with opportunities for advancement, paid time off, and a welcoming, team-based environment.

Qualifications

• No prior insurance experience required; training provided.
• Strong customer service and communication skills are essential.
• Ability to work well in a team and manage multiple tasks.

Responsibilities

• Greet customers and create a welcoming, professional office atmosphere.
• Answer incoming calls and assist with general customer needs.
• Make outbound calls regarding payments and account follow-up.
• Schedule appointments for customers and team members.
• Assist with basic administrative and office duties.
• Direct customer questions to appropriate team member.
• Maintain accurate and organized customer information.
• Provide friendly, professional customer service.
• Learn about insurance products, processes, and agency operations.

Skills

Customer service

Communication

Punctual

Organized

Bilingual English/Spanish

Teamwork

Phone handling

Job description

Benefits:

• Company parties
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Receptionist / Customer Service Representative

Betsy Cruz State Farm Insurance Agency
Full-Time | In-Office | Monday–Friday, 9:00 AM–5:00 PM

We are looking for a friendly, dependable, and motivated Receptionist / Customer Service Representative to join our State Farm agency team.

No previous insurance experience is necessary. We are happy to train the right person! This is a great opportunity for someone with excellent customer service skills who wants to learn the insurance industry and build a long-term career with opportunities for growth.

What You’ll Do

• Greet customers and create a welcoming, professional experience in our office
• Answer incoming phone calls and assist with general customer needs
• Make outbound calls to customers regarding payments and account follow-up
• Schedule appointments for customers and our team
• Assist with basic administrative and office responsibilities
• Help direct customer questions to the appropriate team member
• Maintain accurate and organized customer information
• Provide friendly, professional, and attentive customer service
• Learn about insurance products, processes, and our agency operations

What We’re Looking For

• Excellent customer service and communication skills
• Friendly, positive, and professional attitude
• Dependable and punctual
• Organized and comfortable multitasking
• Comfortable speaking with customers in person and over the phone
• Willingness to learn and grow
• Ability to work well in a team environment
• Bilingual English/Spanish is highly preferred
• No previous insurance experience required

Schedule

Monday through Friday
9:00 AM to 5:00 PM
This is a full-time, in-office position.

Benefits & Growth Opportunities

• Paid vacation
• Paid holidays
• Paid education and training
• Opportunity to obtain your insurance license
• Opportunity to learn the insurance industry from an experienced team
• Potential for additional responsibilities and career advancement as you grow
• Supportive, team-oriented work environment

We’re looking for someone who wants more than just a receptionist position. If you’re motivated, enjoy helping people, and are interested in developing new skills, there is plenty of opportunity to grow within our agency and the insurance industry.

Interested in joining our team? Apply today and tell us a little about yourself and why you think you’d be a great fit for our office!