Receptionist - State Farm Agent Team Member

Susan Collins - State Farm Agent; Orlando (FL); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Opportunity for advancement

Training & development

Wellness resources

Zusammenfassung

Susan Collins State Farm Agency is seeking a friendly receptionist/office assistant in Orlando. The role focuses on greeting clients, managing appointments, and handling inquiries with accuracy and care.

The ideal candidate is organized, detail-oriented, and eager to learn the insurance industry while delivering excellent customer service to clients and team members alike.

Qualifikationen

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Professional, friendly and welcoming personality.
• Strong organizational and multitasking abilities.
• Proficiency with computers, Microsoft Office, email, and scheduling systems.
• Ability to answer multiple phone lines and direct calls appropriately.

Aufgaben

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Kenntnisse

Customer service

Phone etiquette

Organization

Multitasking

Communication skills

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Jobbeschreibung

Benefits:

• Opportunity for advancement


• Training & development


• Wellness resources

ROLE DESCRIPTION:

Susan Collins state Farm Agency is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a receptionist/office assistant. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.


• Manage appointment scheduling and office communications.


• Assist in handling incoming inquiries and maintaining customer records.


• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.


• Provide excellent customer service and follow up on customer's needs.


• Support the team with various administrative tasks and projects.

1. Minimum Qualifications

• High school diploma or GED required.


• Previous receptionist, administrative, or customer service experience preferred.


• Excellent verbal and written communication skills.


• Professional, friendly, and welcoming personality.


• Strong organizational and multitasking abilities.


• Proficiency with computers, Microsoft Office, email, and scheduling systems.


• Ability to answer multiple phone lines and direct calls appropriately.


• Strong attention to detail and accuracy.


• Ability to handle confidential customer information.


• Dependable attendance, punctuality, and professional appearance.

2. Preferred Qualifications

• Previous experience in an insurance agency, financial services office, or professional customer service environment.


• Familiarity with insurance terminology, including auto, home, renters, and life insurance.


• Ability to identify customer needs and refer potential sales opportunities to licensed team members.


• Experience scheduling appointments and managing customer follow-ups.


• Ability to handle difficult customer situations calmly and professionally.


• Bilingual English/Spanish communication skills are a plus.


• Willingness to learn State Farm agency systems and procedures.


• Licensed or willing to obtain 4-40 customer service license