Receptionist

SPS-North America; Boston (MA); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Medical (health) benefits

Dental benefits

Vision benefits

HCFSA, DCFSA, HSA

Job summary

SPS-North America is seeking a friendly, professional Receptionist to be the first point of contact for visitors and employees at our Boston office. You will greet guests, manage calls, and provide excellent customer service in a welcoming environment.

You may support mail/shipping, hospitality, and general office operations to help deliver a seamless workplace experience. If you enjoy interacting with people and staying organized, this is a great opportunity.

Qualifications

• Strong communication and customer service skills required.
• Ability to multi-task, stay organized and manage time effectively.
• Proficient with MS Office and standard office equipment.

Responsibilities

• Greet visitors and answer incoming calls delivering five-star service.
• Manage visitor registration, temporary badges, and NDA compliance for guests.
• Route calls and assist employees with inquiries or service requests.
• Support mail and package handling and notify employees of deliveries.
• Assist with meeting room scheduling, event setups and basic office admin tasks.
• Maintain reception, pantry and conference rooms in a clean, organized condition.
• Monitor and replenish office and pantry supplies.

Skills

Communication

Customer service

Multi-tasking

MS Office

Phone systems

Professional appearance

Tools

MS Office

Phone systems

Job description

Overview

We are looking for a friendly and professional Receptionist to be the first point of contact for visitors and employees. In this role, you will greet guests, manage incoming calls, and provide excellent customer service while maintaining a welcoming and professional office environment.

You may also support other office services such as mail/shipping, hospitality, and general office operations, making you a key part of delivering a seamless workplace experience.

If you enjoy interacting with people, staying organized, and creating a positive first impression, this could be a great opportunity for you.

Responsibilities

• Welcome visitors, answer incoming calls, and provide a five‑star customer service experience.
• Manage visitor registration, temporary badges, and ensure NDA compliance for all guests.
• Route calls efficiently and assist employees with inquiries or service requests.
• Support mail and package handling, including receiving, sorting, and notifying employees of deliveries.
• Assist with meeting room scheduling, event setups, and basic office administrative tasks.
• Help maintain reception, pantry, and conference rooms in a clean and organized condition.
• Monitor and replenish office and pantry supplies as needed.

Qualifications

• 1–3 years of experience in receptionist, concierge, administrative, or customer service roles.
• Strong communication and customer service skills with a professional attitude and appearance.
• Ability to multi‑task, stay organized, and manage time effectively.
• Comfortable using MS Office, phone systems, and basic office equipment.
• High level of integrity, attention to detail, and ability to maintain confidentiality.

Physical Demands

• Fine and/or gross motor skills, including the ability to grasp, lift, and/or carry packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lbs. or greater frequently.

Travel

None or negligible.

Compensation

The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job‑related factors.

Pay Range: $22.84 – $24.04 USD.

Benefits

• Career Growth – An opportunity to learn and use a variety of skills that may lead to other career opportunities.
• Learning & Development – A culture of learning to develop to be the best at what you do.
• Recognition – Programs for all levels of employees.
• Benefit Offerings – Medical, Dental, Vision, HCFSA, DCFSA, HSA, commuter transit and parking, supplemental life insurance, accident insurance, critical illness, hospital indemnity, legal program, identity theft protection, pet discounts, pet insurance, group home, auto insurance, EAP, short‑term disability, life insurance, education discounts, 401(k) with matching, entertainment discounts, and paid time off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

Equal Employment Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, and/or any other status protected by applicable law.