Receptionist Hospitality clerk

MCS Group; Philadelphia (Philadelphia County); Hybrid; USD 32,000 - 42,000; Full time

Job summary

MCS Group is seeking a professional receptionist to provide front desk services and hospitality support for clients, visitors, and staff. The role includes greeting, directing calls, coordinating check-ins, and supporting meeting room setup in a hybrid environment.

Ideal candidates will have 5+ years of related experience, strong MS Office knowledge, and excellent communication skills to engage across all levels of the organization. This position supports a fast-paced, client-centric workplace.

Qualifications

• Minimum 5 years of related work experience.
• Proficiency in MS Word, Excel, Outlook, and Teams.
• Excellent verbal and written communication skills.
• Ability to interact with individuals at all levels of the organization.

Responsibilities

• Greet clients, visitors, and staff professionally.
• Answer and direct calls on a multi-line system.
• Manage visitor check-in and security protocols.
• Coordinate conference room setup and catering.
• Schedule meetings and prepare rooms.
• Coordinate courier pickups and deliveries.
• Scan, copy, and handle documents.
• Provide backup support across office services.
• Maintain confidentiality and professionalism.
• Perform additional duties as required.

Skills

Multitask

Communication

MS Office

Education

High School Diploma

Tools

MS Office

Google Apps

MS Teams

Zoom

Citrix

Job description

The primary role of the Receptionist is to provide front desk reception services while delivering a high level of hospitality support to clients, visitors, and staff.

Essential Duties and Responsibilities

• Greet clients, visitors, and staff in a professional and courteous manner
• Answer and direct incoming calls using a multi-line phone system
• Manage visitor check-in procedures and maintain security protocols
• Maintain reception area cleanliness and professional appearance
• Provide hospitality services including conference room setup, beverage service, and catering coordination
• Assist with meeting room scheduling and preparation
• Coordinate courier pickups and deliveries
• Assist with scanning, copying, and document handling
• Provide backup support across office services functionsCrosstrain on all site duties and schedules
• Always maintain confidentiality and professionalism
• Perform other duties as required

Qualifications & Experience

• Minimum 5 years of related work experience
• Ability to multitask in a fast-paced environment
• High School Diploma or equivalent
• Strong knowledge of Microsoft Word, Excel, Outlook, Teams
• Excellent verbal and written communication skills.
• Ability to deal effectively with individuals at all organizational levels.
• Good judgment and ability to make timely and sound decisions.

Physical Demands

• Ability to lift and carry boxes weighing up to 50 pounds unassisted.
• Must be able to move about intermittently throughout the workday.
• Ability to stand for extended periods while performing office-related tasks.
• Ability to work collaboratively and productively as part of a team.
• Must be adaptable to changing client needs and priorities.
• Hybrid work schedule: combination of remote work and on-site presence at assigned client location.

Equipment Software

• Must be proficient on the computer, laptop, monitors, mouse, keyboard, headset, copier, scanner, fax machine
• Must be proficient in MS Office and Google Apps
• Must be proficient in MS Suite
• Must have working knowledge of Teams, Zoom, or a similar virtual meeting platform
• Candidates familiar with Citrix platform will be preferred

Occupational Health and Safety

• Compliance with workplace policies and procedures for risk identification, risk assessment and risk control
• Active participation in activities associated with the management of workplace health and safety
• Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace
• Correct utilization of appropriate personal protective equipment
• Compliance with the MCS Safety Manual and MCS Associate Manual provided on date of hire.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.