Receptionist/Customer Care fluent in Spanish

Corporate Pharmacy Services, Inc.; Gadsden (AL); On-site; USD 19,000 - 28,000; Full time

Job summary

Corporate Pharmacy Services, Inc. seeks a Call Center Representative fluent in Spanish to serve as the liaison between our organization, retail pharmacies, and clients. The role emphasizes clear communication, data accuracy, and a strong customer-service mindset.

Responsibilities include answering calls and emails, handling inquiries, resolving complaints, and updating customer records in our system. A high school diploma and basic MS Office skills are required; bilingual English/Spanish

Qualifications

• High school diploma or equivalent.
• Proficient in relevant computer applications.
• Knowledge of Microsoft Office: Word, Excel, and Outlook is a plus.
• Good data entry and typing skills.

Responsibilities

• Answer calls and respond to emails.
• Handle customer inquiries both over the phone and by email.
• Manage and resolve customer complaints.
• Enter new customer information into system.
• Update existing customer information.
• Document all call information according to standard operating procedures.
• Complete call logs.

Skills

Bilingual EN/ES

Communication skills

Listening skills

Problem solving

Customer service

Organizational skills

Attention to detail

Adaptability

Teamwork

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We are looking for a Call Center Representative fluent in Spanish that will be the liaison between our company and retail pharmacies, as well as our clients.

Main Job Tasks, Duties and Responsibilities

• answer calls and respond to emails
• handle customer inquiries both over the phone and by email
• manage and resolve customer complaints
• enter new customer information into system
• update existing customer information
• document all call information according to standard operating procedures
• complete call logs

Education and Experience

• high school diploma or equivalent
• proficient in relevant computer applications
• knowledge of Microsoft Office:
  Word, Excel, and Outlook is a plus
• good data entry and typing skills

Key Competencies and Skills

• verbal and written communication skills in both English and Spanish
• listening skills
• problem analysis and problem solving
• customer service oriented
• organizational skills
• attention to detail
• adaptability
• team work