Receptionist & Customer Care Coordinator – Growth

State Farm Agent; Austell (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Hiring bonus

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Robert James - State Farm Agent is seeking a Receptionist to join our team in Austell, GA. The role focuses on welcoming customers, managing calls and appointments, and supporting insurance conversations with a friendly, professional demeanor.

The ideal candidate will be organized, detail-oriented, and capable of handling customer records and inquiries while contributing to a positive office experience and strong team collaboration.

Qualifications

• Receptionist or customer service experience.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone and direct to team.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintaining customer records.
• Engage with prospective and existing customers to offer insurance options.
• Provide excellent customer service and follow up on needs.
• Support team with administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication

Organization

Sales conversations

MS Office & CRM

Tools

Microsoft Office

CRM systems

Job description

Robert James - State Farm Agent is seeking a Receptionist to join our team in Austell, GA. The role focuses on welcoming customers, managing calls and appointments, and supporting insurance conversations with a friendly, professional demeanor.

The ideal candidate will be organized, detail-oriented, and capable of handling customer records and inquiries while contributing to a positive office experience and strong team collaboration.